Honest and confident. Q Holt is the best. Been coming to him for 17 years. My 2007 FJ Cruiser to my 5th Gen 4Runner
1/5/2026
Sandy B. VERIFIED CUSTOMER
Javier was very friendly and helpful. The service was good.
1/5/2026
Alex S. VERIFIED CUSTOMER
Pablo was super communicative and friendly!
1/5/2026
Monique M. VERIFIED CUSTOMER
I had an issue with water leaking into my car and since it couldn’t be handled until Monday I asked if he could store the vehicle inside as we were going to have more heavy rain. He kept saying he couldn’t promise and made no effort to ensure the vehicle would be kept indoors and made it seem like it was impossible to do so. Which I think a more caring rep could understand the issue I was trying to solve and be more accommodating. After I dropped it off I had time to think about his response and instead pulled my car out and brought it to another dealership and they had a much higher level of empathy and took care of my car. I most likely will not be using Norm Reeves for any future serving or vehicle purchases.
1/5/2026
Joseph L. VERIFIED CUSTOMER
Trinity is absolutely amazing as always!
1/4/2026
Cesar V. VERIFIED CUSTOMER
Richard service was exelent but, I don't know who check my car and do the device but my check in one is on .. and it was en when I take my car over
1/4/2026
Kenneth G. VERIFIED CUSTOMER
My Service Tech was informative and friendly.
1/4/2026
Denise S. VERIFIED CUSTOMER
She was a delight!
1/4/2026
Jay A. VERIFIED CUSTOMER
As part of my ask for regular service, I wanted my low tire pressure indicator troubleshot. I assumed a low battery in a sensor. I was charged for an unmount and remount of a tire to a rim. Subsequently the dash indicator came back on after less than 20 miles of driving. In addition, a nail was found during that service on one tire and the next day all 4 tires were replaced, another opportunity to replace pressure sensors on the rims.
The service advisors I worked with were pleasant, but one of the principal reasons for the service at the time remains unresolved. I feel I paid for a service not provided. I intend to speak to a manager this week to get this resolved. It made the trip I took a bit stressful as the low tire light was constantly on.
1/4/2026
Rosa F. VERIFIED CUSTOMER
Thank you so much for the oil change and other concerns I had regarding my Honda . Definitely the best Honda dealership I’ve been too . Great service, communication & on time fast workers . I appreciate this dealership dedication and Service he provides with professionalism
1/4/2026
Heather N. VERIFIED CUSTOMER
Very professional
1/4/2026
Hung T. VERIFIED CUSTOMER
Great customer service!
1/4/2026
Samuel C. VERIFIED CUSTOMER
He wasn't attentive to me and was rude
1/4/2026
Donald S. VERIFIED CUSTOMER
Kyle is great! Happy with my service experience.
1/4/2026
Troy C. VERIFIED CUSTOMER
Good Service. Is there any way to prioritize those with an appointment. It did not seem like my appointment time really mattered
1/4/2026
Diane R. VERIFIED CUSTOMER
Valerie was very helping and knowledgeable.
1/4/2026
Aniceto M. VERIFIED CUSTOMER
Excellent customer service
1/4/2026
Alexis S. VERIFIED CUSTOMER
If maintenance team can please be sure to clear lights after work is completed this is the Econ’s time I had to request for them to clear my dash from an oil change.