I don't know what kind of test was run on my car, but you guys gave me my car in a worse condition than when I left it there.
1/28/2026
Monte D. VERIFIED CUSTOMER
Robert was great. Very professional. But I don't understand how an oil change, with an appointment, should take 2.5 hours!
1/28/2026
Vanessa J. VERIFIED CUSTOMER
Joseph tried to sell me on 2 very expensive services that I don’t need yet! And when I cancelled & just kept the oil change which is what I initially came for, he got an attitude & left before my car was finished! No one checked me out & told me what was completed. Very poor service by Joseph!
1/28/2026
Chloe /. VERIFIED CUSTOMER
We have been coming to Clayton since we got the car, and he has done nothing but provided stellar service, and i am always excited to see him come service time. He always goes above and beyond in terms of communication and customer service!
1/28/2026
Ralph G. VERIFIED CUSTOMER
Ernesto is a very professional and attentive service manager. Check-in was a breeze and made for a very pleasant experience. I’ve always thought that your dealership runs a very competent service department and today’s visit was exactly what I was looking forward to. Thank you Ernesto and the whole team at Norm Reeves. Ralph G
1/28/2026
Elizabeth Z. VERIFIED CUSTOMER
Good service, great staff
1/28/2026
Calvin S. VERIFIED CUSTOMER
Taking delivery of the vehicle, the AC did not work. Had to bring it back and get it fixed.
It wasn’t until after the fact I was informed that an add on was included on my vehicle, after clarifying I did not want any add ons for the sake of cost. To accommodate, a rebate was provided.
1/28/2026
William D. VERIFIED CUSTOMER
Excellent service from John at service desk.
1/28/2026
Reina H. VERIFIED CUSTOMER
Always a pleasure doing business with Honda Superstore of Covina
1/28/2026
Rayelle O. VERIFIED CUSTOMER
Tony is awesome, give him a raise
1/28/2026
Leopoldo N. VERIFIED CUSTOMER
Jessica listened and understood my service requests. She answered and explained any questions I had, very clearly.
1/28/2026
Bailey G. VERIFIED CUSTOMER
I had an appointment at 10:30 and my service advisor didn’t come to my car until 10:45. My boyfriend brought his car in & his appointment was at 10:45, he was the car right behind me. He was met by a service provider almost instantly and then had to wait 15 more minutes until I was seen even though my car was before his & he had a later appointment. It feels like this happens almost every time I come in & it’s very frustrating.
1/28/2026
Haley M. VERIFIED CUSTOMER
Efficient and helpful :)
1/28/2026
Janet G. VERIFIED CUSTOMER
The staff we Interacted with were respectful and friendly.
1/28/2026
Chuck S. VERIFIED CUSTOMER
The only reason I own a Honda is because of the excellent service from Norm Reeves Honda. Thank you!
1/28/2026
Luis G. VERIFIED CUSTOMER
I had an excellent service experience with Mike Holbrook. He was professional, knowledgeable, and went above and beyond to ensure everything was handled smoothly. I was completely satisfied with the quality of the service and the attention to detail. I would highly recommend Mike Holbrook to anyone looking for outstanding customer service. Thank you for a job well done!
1/28/2026
Marielos P. VERIFIED CUSTOMER
Excellent customer service
1/28/2026
Ana S. VERIFIED CUSTOMER
Ruben is very pleasant and courteous. He did a great job keeping me updated on the status of my vehicle repairs.
1/28/2026
Juana P. VERIFIED CUSTOMER
Is all good
1/28/2026
Paulo Roberto. VERIFIED CUSTOMER
Denise was really good from the beginning and she kept me updated the whole time, she has a great customer service!