The Car Group

I was so grateful for Ramez’s industry knowledge and timeliness. He answered all of my questions and helped me find out what I needed to get done. Even without an appointment I was able to get in and out of there pretty quickly. He was honest about what I needed and explained everything clearly. Thank you!!

Robert was pleasant from the beginning and I requested his services for a second time as my advisor. He is friendly, personable and takes time to ensure the service is top-tier without shortcuts. I really appreciated his help as my battery died and came in without an appointment today. The car was ready within an hour and it was perfect for me!

George Juarez provided excellent service. I was very happy and satisfied with how helped be today

Samuel T. Really helpful, and professional. Really good advice.

He was very helpfull. Answered all my questions.

好！

Tony was very friendly and made sure he understood why I was bringing the car for service/maintenance

Took in my car for a simple 10,000 mile inspection at 8AM on a Saturday. I called numerous times after 1PM since I didn't hear back with a status on the car. They never called back or texted. I had to go in person on Monday afternoon to speak someone. Only to be told that their phone system is not the best and they don't receive calls. Unacceptable.

Very friendly, knowledgeable, and helpful. Fast and easy service! I love Honda!

I had an excellent experience at Norm Reeves Honda Cerritos. I came in with an issue on my 2023 HR-V involving the Honda Sensing safety systems, and the team was extremely helpful, professional, and understanding. They listened to my concerns, explained everything clearly, and made sure the problem was taken care of at no cost, even though my warranty had technically expired by time. Their customer service was outstanding — patient, respectful, and truly willing to help. I really appreciate the honesty and the effort they made to resolve my situation. It gave me a lot of peace of mind. Thank you to the staff for going above and beyond. I highly recommend this dealership for their service and care.

I scheduled an appointment to get an oil change and also asked to replace the bulb in my passenger fog light. That’s it. Then I get my car and noticed the headlight on my passenger side no longer work in concurrent with the fog light. All lights work but not working properly. I had to inspect that myself. I even showed the advisor before I left toe parking lot and he told me the light “coincidentally went out and needs to be replaced.” I buy a replacement bulb, go home to do it myself to find out the light works fine but no lo internet with the fog light. The service teams does all the diagnostics to determine what additional services my car needed which I declined. Then you give me a report saying my lights are checked green when in fact one headlight no longer works properly in the midst of my fog light being replaced. I know for a fact both my headlights were working and the driver side fog light. But then the service team messed up the lighting to the point I have to pay $190 diagnostic fee for a mistake that was caused by YOUR team. Extremely upset. Advisor just tells me they don’t do any diagnostics but then you give me a list of things I should get done based on the service teams recommendation? Doesn’t make sense. Not a world class performance you seem to say. Absolutely disappointing and ridiculous service.

Ramez was very helpful and professional in helping me with my Honda civic maintenance. By far most nice and professional Honda Dealership

Ramez was very professional and made me feel welcome and comfortable. I appreciated that he explained every step along the way and even checked my car’s repair history to help me decide what repairs I needed, and he explained the prices for each repair. No pressure at all. Thank you.

My assigned mechanic did a very thorough job explaining the multi- point inspection including items that needed follow up. Very professional.

She’s amazing!

very good

john takes the best care of me every single time. promote and pay that man!!! he’s the best

Service was done quickly and Pablo was informative and helpful:

Manny was great!

Viviana is amazing, she always makes sure I'm good and very trustworthy. She's the reason I keep coming back. Great service always