Javier has great customer service and explained service in detail. Due to the service I purchased I got a rental, which was top notch. The only suggestion I have is for vehicles that are kept a couple days, such as mine, a car wash would be nice. My vehicle was covered in dust. After leaving the service center, I drove straight to get is washed.
2/28/2026
Jesus G. VERIFIED CUSTOMER
Great fast service
2/28/2026
Diane H. VERIFIED CUSTOMER
Thanks
2/28/2026
Obed F. VERIFIED CUSTOMER
From the moment I arrived, I received spectacular service. Thank you so much for your attention and the way you treat your customers.
2/28/2026
Dolores M. VERIFIED CUSTOMER
Very satisfied.
2/28/2026
Yecenia I. VERIFIED CUSTOMER
Anthony was very helpful and very informative. Very good guy
2/28/2026
David E. VERIFIED CUSTOMER
Ruben is exactly what you expect from a company.
Its rare these days but he’s the man. People skills (a rarity these days).
Far above par. The best experience I’ve had so far. Well done sir
2/28/2026
John L. VERIFIED CUSTOMER
Edwin was great! He was incredibly professional and is a big reason I go out of my way to get my car serviced at Norm Reeves instead of a closer option to my house. He and Mariela Valdez proved excellent service and both deserve to be commended for doing their jobs with excellence. Thank you so much!!
2/28/2026
Christopher L. VERIFIED CUSTOMER
My car was finished and parked the service tech brought the paperwork and my keys in, I seen him do it I waited 5 minutes 10 minutes then 20 minutes . And no one came to get me so then I got the text that my car was ready so I got to the service podium and ask about my car and no one knew anything I told them my car has been ready and parked for 25 minutes how long those it take to check me out ? I’ve never had any issues before but this today was ridiculous
2/28/2026
Carol B. VERIFIED CUSTOMER
Benito is the reason I come to this Honda dealership!
He is always friendly and helpful. He follows through with the service jobs and make sure that everything is good!
He goes above and beyond to make sure we are happy customers!!
Thank You!
2/28/2026
David V. VERIFIED CUSTOMER
Very happy and satisfied with the service. The agents are proffessional and enthusiatic with client. Job was done quick. Highly recomend.
2/28/2026
Samuel M. VERIFIED CUSTOMER
Great Servic
2/28/2026
Michelle K. VERIFIED CUSTOMER
Something felt off when I brought my car in. The usual professionalism and attention to detail that I have come to enjoy from Norm Reeves wasn’t there at all. Maybe it was the rain that day, maybe it was that the usual members of the team that I’m used to seeing weren’t there to keep up the spirits. I don’t know.
2/28/2026
Juan G. VERIFIED CUSTOMER
Great and Attentive to all my car needs.
2/27/2026
Andrew S. VERIFIED CUSTOMER
Benito is who every service advisor should strive to be. He was the perfect consultative approach. He is good for your brand and the client. His smile is infectious and his warmth and concern is genuine. I wish he worked for my company Natural Drain.
2/27/2026
Nick C. VERIFIED CUSTOMER
Charger for my phone does not work
2/27/2026
Kavin M. VERIFIED CUSTOMER
Mariela was very helpful as always.
2/27/2026
Lidia D. VERIFIED CUSTOMER
The oil cap is loose, and I need to leave work again to have it fixed. I’m concerned it could fall off or cause an accident.”
2/27/2026
Victor M. VERIFIED CUSTOMER
I was seen and processed quickly. I thought the repair would have at least a couple hours of labor and cost several hundred dollars. Mildly surprised when the repair was done quickly and at much less cost. This tells me the dealer shop is honest and not out to gouge the customer.
2/27/2026
Charles B. VERIFIED CUSTOMER
This issue should not have happened on a car with our miles... Eff Honda.