Manny was friendly, professional, and clearly explained the process. He suggested upgrades to the services provided, without being an aggressive upseller.
3/4/2026
Raul C. VERIFIED CUSTOMER
Very good job
3/4/2026
Nancy A. VERIFIED CUSTOMER
Great service
3/4/2026
Michael L. VERIFIED CUSTOMER
They took great care of mei was
3/4/2026
Adrian H. VERIFIED CUSTOMER
He is always excellent!! Knowledgeable and attentive. He makes me feel like we are old friends. I feel like I receive great service !!
3/4/2026
Tuan H. VERIFIED CUSTOMER
Ramlin is very helpful, 10/10
3/4/2026
Patricia S. VERIFIED CUSTOMER
Friendly, professional and thorough. An asset to Toyota
3/4/2026
Charlie G. VERIFIED CUSTOMER
Patrick was very courteous, professional and personable. Thanks Patrick
3/4/2026
Olga P. VERIFIED CUSTOMER
Enrique was polite and professional — he represented the Hyundai company well.
3/4/2026
Joven T. VERIFIED CUSTOMER
Please refer my unsatisfied experience on Case #42169946
Lorinda
HCCM National Case Manager
****-****-xxxx
3/4/2026
Brianna G. VERIFIED CUSTOMER
Ruben was very polite and professional he answered all my questions. He also kept me updated on what they were doing to my vehicle. He is awesome.
3/4/2026
Sunggu W. VERIFIED CUSTOMER
There seems to be a misunderstanding regarding our previous communications. First, my wife mentioned she wasn't informed that the shuttle or Uber service would be a one-time offer. Second, regarding the diagnostic fee, I didn't actually send a reply acknowledging the charge, though it seems there was an impression that I had. Also, $189.95 for an Active Air Flap System diagnostic feels quite high; it might make customers hesitate to choose a service center."
3/4/2026
Paul H. VERIFIED CUSTOMER
Fast friendly service, Justin took time to explain the services provided. No high pressure
3/4/2026
Albert B. VERIFIED CUSTOMER
Everything was great David Ochoa went above and beyond for my needs and understanding that some personal things errands, etc. needed to get handled while my car was being serviced. I appreciate him, George Ventura, and all of Norm Reeves staff.
3/4/2026
Michelle P. VERIFIED CUSTOMER
Adrian was great. He made me feel at ease when explaining the services needed for my car. I will ask for him for my next car service. Thanks Adrian
3/4/2026
Raymond O. VERIFIED CUSTOMER
I wasn’t explained what was done to my car or why some options of service were being thrown at me. Instead I got sent a text with an optional receipt of selected items through text I tried to call and didn’t get an answer to discuss this with my advisor and then after waiting all day I show up before you guys closed and she’s gone and my car is outside waiting for me. She didn’t even hand me off to someone else to follow up and make sure my car is done and she apparently had left 2 hours before I showed up without letting me know to pick up my car or make sure I knew it was done. My worst experience so far since switching from mossy Toyota to here. I only switched because it’s closer but after this I’m considering taking both my cars back to mossy.
3/4/2026
Myrna M. VERIFIED CUSTOMER
Rambling was extremely professional, and attentive. He went above and beyond to answer all my questions until I was comfortable with my purchase...even after i picked up rhe car.
Thank you!