Really satisfied with the service. I was provided with an update as needed.
3/3/2026
Fred F. VERIFIED CUSTOMER
My unsatisfactory experience was summarized in a lengthy email to Keavon Jurgen. The missteps occurred with 4 service advisors involved. The director attempted to overcome the bad service, but further negative experiences occurred. My summary was emailed online Feb 28 and acknowledged by Donnie on Mar 1. As of today Mar 3, I have not heard from Keavon or anyone else that would speak to my experiences.
3/3/2026
Thomas G. VERIFIED CUSTOMER
Mike was very helpful and explained everything clearly. Definitely plan to return to service my Honda.
3/3/2026
Mona A. VERIFIED CUSTOMER
Sam was amazing. Very personable
3/3/2026
Allen F. VERIFIED CUSTOMER
Excellent service with a smile!!!
3/3/2026
Sara M. VERIFIED CUSTOMER
Yes, it was quick but when it came for my estimate, I had a fee and I have the extended warranty that I had purchased when I bought my car in 2022 and I was told it had expired. When I got my estimate paperwork it showed that it did not expire until 2028. I told the cashier and showed him and he showed the technician and told me that the tech said that he was looking at the previous customers VIN #? I don’t know but I was not charged. The technicians need to pay more attention and who knows what they charged in the past. Why purchase it if they don’t pay attention and they charge or overcharge?!?
3/3/2026
Shelley B. VERIFIED CUSTOMER
Nice visit.
3/3/2026
Merin J. VERIFIED CUSTOMER
Received Excellent service with Pablo
3/3/2026
Arthur M. VERIFIED CUSTOMER
You took too long to change the oil I've been waiting for 3 hours a lady who was also waiting for her car and said maybe you should go and find out why taking 3 hours when I went to that person he said Mr Mercedes your car is ready to park outside here's your key I was very upset why didn't get a phone call and say your car is ready so I'm very upset that I had to wait and wait they were not for that lady if I'll be waiting for another hour
3/3/2026
Rachel D. VERIFIED CUSTOMER
My experience with Sam was absolutely the best! Sam was very courteous and extremely helpful, I had the best service ever ????
3/3/2026
Jose /. VERIFIED CUSTOMER
I appreciate the customer service here with the issues I've been having with my vehicle. That's why we purchase our vehicles here and don't mind the drive from Downtown Los Angeles.
3/3/2026
Yudor C. VERIFIED CUSTOMER
Sam is very professional and friendly. He kept me informed while I am waiting for the service. He has excellent customer service. I will go back again.
3/3/2026
Christian P. VERIFIED CUSTOMER
Great customer service always makes visits easy and makes sure me and my car are always taken care of
3/3/2026
Jenny L. VERIFIED CUSTOMER
I recently had my car serviced and was very satisfied with the experience. My car advisor Ramiro Montes was professional, friendly, and attentive to my concerns. They clearly explained the needed repairs and kept me updated throughout the process. The service was completed on time, and my car is running smoothly. Overall, it was a great experience thanks to the excellent customer service.
3/3/2026
John G. VERIFIED CUSTOMER
Joshua was very professional. George the courtesy driver was very nice as well.
3/3/2026
Ivan R. VERIFIED CUSTOMER
george was really nice and had great service! he ran and explained everything throughly!
3/3/2026
Christopher F. VERIFIED CUSTOMER
Q is Outsatanding he's always going above and beyond for his customers and always try to get us a good time and he has very great customer service and a professional at his job. Good job Q and thank you for all you do.
3/3/2026
Wesley A. VERIFIED CUSTOMER
RAM IS THE BEST!!!
3/3/2026
Edgardo S. VERIFIED CUSTOMER
Service man Genaro gave me an excellent service and clear explanation about what needs to be done on my car.