Edward was awesome to work with. He is friendly and very informative. He explains things so I can understand what is being serviced. It gives me reassurance my car is in good hands and I can ask all the questions that I need. Thank you so much! Looking forward to my next visit.
3/31/2026
Kimleng P. VERIFIED CUSTOMER
Trever was great. He was polite, efficient, and helped me get only the services that my car needed. And he had the gap on my driver door fixed because they didn't put it back together correctly the last time I was there.
3/31/2026
Kiara V. VERIFIED CUSTOMER
I brought my vehicle in on the 27th of this month due to a noticeable clunking and axle-related noise while driving in reverse. The service writer initially dismissed my concerns, attributing the issue solely to brake pad noise without conducting a thorough evaluation.
There was noticeable reluctance to bring the vehicle into the shop, and it was only inspected after I firmly requested it. Following the inspection, I was provided with a printout regarding brake noise, and all of my concerns were categorized as normal without any meaningful diagnosis or effort to address the specific issue I described.
Overall, I felt that my concerns were not taken seriously, and the level of attention and customer service did not meet expectations. I would encourage the dealership to take customer-reported issues more seriously and ensure a proper inspection is completed before dismissing concerns.
3/31/2026
Allan D. VERIFIED CUSTOMER
Thank u ruben
3/31/2026
Patricia . VERIFIED CUSTOMER
Thank you Jonathan for excellent customer friendly skills when I brought my truck in for service. Although it was a very busy day you were right on point with everything. Thank you so much.Looking forward to my next visit to Norm Reeves Honda Superstore!!!
3/31/2026
Kevin G. VERIFIED CUSTOMER
Quick service. Good communication.
3/31/2026
Melissa B. VERIFIED CUSTOMER
All my concerns were addressed and taken care of quickly
3/31/2026
Rosa M. VERIFIED CUSTOMER
Once again I am very satisfied with Ernesto’s customer service. He always answers every question that I have and I leave the building with no doubts. I leave confident and feel like I am in good hands.
3/31/2026
Matthew V. VERIFIED CUSTOMER
If I have to take my car to a dealership for service, I'm coming here. Ive gone to Honda world twice for service, once to try and buy a car - and I will never, under any circumstances go back there again.
3/31/2026
Chris . VERIFIED CUSTOMER
Pablo was very friendly and helpful
3/31/2026
Shauna J. VERIFIED CUSTOMER
Satisfied!
3/31/2026
Robert M. VERIFIED CUSTOMER
Oscar communicated great, service techs took a while to find the issue. Overall was very pleased on the out come. My 2002 ford will be serviced from Cerritos ford until it needs replacement.
3/31/2026
Vivien A. VERIFIED CUSTOMER
Yes, I felt that my car would be thoroughly examined since it is a few years older than most.
It Looks beautiful and of l contemporary style and beauty , My verbal conversations with your was calming, I was scared to see it driven away .
thank you for the true safety and handing the car over to my 0@daughter Don on law ????sincerely , Vivien .: Vivien A
3/31/2026
Alvin P. VERIFIED CUSTOMER
He did good consultation.
3/31/2026
Richard J. VERIFIED CUSTOMER
Look forward to it
3/31/2026
Wilma H. VERIFIED CUSTOMER
Very good customer service. Very polite.
Great job.
3/31/2026
Omar R. VERIFIED CUSTOMER
Thank you
3/31/2026
Adriana E. VERIFIED CUSTOMER
I am always satisfied with the service given to my car. I am completely satisfied with Honda. Leo has been very helpful. Always answers my questions.
3/31/2026
Jason B. VERIFIED CUSTOMER
Very professional and attentive
3/31/2026
Adolfo B. VERIFIED CUSTOMER
I received an excellent service from John Beck and his team
I was particularly pleased with how he worked with me to find a solution that fit within my budget. His approach gave me a sense of trust and satisfaction in the service provided provided.
Thank you.