Julie is an exceptional service agent as she always goes above and beyond to assist me not only with my car needs but also with problem solving, especially with a tech issue regarding texts not being received on my phone. She contracted IT and was able to ameliorate the issue so that now I’m successfully receiving texts. Julie is the ONLY service agent that I will work with. She’s the best!!
3/31/2026
Nomi P. VERIFIED CUSTOMER
Thank you for providing us with excellent customer service.
3/31/2026
Debra H. VERIFIED CUSTOMER
Customer please
3/31/2026
Adam T. VERIFIED CUSTOMER
Edward was great!
3/31/2026
Ralph L. VERIFIED CUSTOMER
Our Service writer was very accommodating, there were some issues that came up he worked diligently to help resolve and made some good suggestions.
3/31/2026
David B. VERIFIED CUSTOMER
I brought my car in for service because the battery had died. I asked Richard during drop off that I would like my oil looked at and see if I needed an oil change. I signed the signature box the showed no message and dropped off my car. Few hours later I got an update text. It was the battery waved due to the 2 year period of the purchase. It also asked if I wanted the cabin airfilter replaced and I waived the service. He let me know the oil need to be changed and the car was almost done. I got the text saying the vehicle was ready and upon signing the paper work I was charged for the oil change. No one let me know my 2 year service just expired 2 months ago and was not notified of the service fee for the oil change. Richard told me to my face that he did not need to notify me of the charge and I should have reviewed the “ signature box upon drop off “ to see the “ charges “. All I got was a box to sign at drop off. I got ripped off and am not going to return to a dealership for service.
3/31/2026
Aaron J. VERIFIED CUSTOMER
The service techs looked into a few things I brought up beyond the recall parts I was in for and I immediately felt a performance difference on the way home. It feels like a new car. When I buy my next Honda, I know where to go.
3/31/2026
Natasha B. VERIFIED CUSTOMER
Mike was incredibly helpful and answered all my questions!!! I’m so happy I have a someone who knows about cars that I can trust !
3/31/2026
Somaly M. VERIFIED CUSTOMER
Very knowledgeable
3/31/2026
Sheldon L. VERIFIED CUSTOMER
Ruben, my service representative, truly knows what it means to provide exceptional service, bar none. Always professional and always helpful.
3/31/2026
Ana Celia. VERIFIED CUSTOMER
Very nice and professional
3/31/2026
Meri B. VERIFIED CUSTOMER
Rosalina was busy when I came to pick up my keys (which is ok) the 2 other associates to the left of her station were not helpful and “stated they were too busy and wait for Rosalina.” (They said this in unfriendly, bad customer service tone). One gentleman did help me, but looked like he was very stressed. Maybe there should be a general checkout person or signs that indicate which table is free to help. usually everyone is friendly and helpful but today seemed like everyone was in a bad mood except Rosalina. When I was driving home I was thinking terrible service, but then forgot about it until I received this survey. Hope that helps!
3/31/2026
Patricia J. VERIFIED CUSTOMER
My car is making a grinding noise this is the worse if I turn hard right or left I hear metal if I hit a dip it sound like metal I’ve never been so dissatisfied I keep my car at the dealer and I just was there in Dec and Jan I was never told about this problem and now I do t believe that this was the problem if so why does my car sound and act like it’s a 1919 get out and push it wasn’t making g those noises when I brought it there and I’m not paying to hear it’s something else Norm Reeves and I’m definitely going to get to the bottom of this
3/31/2026
Jonathan R. VERIFIED CUSTOMER
Trevor always goes above and beyond I greatly appreciate all this help and all his extra tips and tricks to keep my car in the best shape and quality as possible. They literally made a brand new Downey or extended it by my house but I drive the extra 10 minutes just to come to this one because of the expert customer service and the great techs!
3/31/2026
Lajuanna B. VERIFIED CUSTOMER
Very nice and professional young man.
3/31/2026
Rubiel M. VERIFIED CUSTOMER
I have had the pleasure of having the same service advisor two times now and he’s very easy to work with, not pushy, just presents the services your vehicle needs and why.
3/31/2026
Alan R. VERIFIED CUSTOMER
Amazing service!
3/31/2026
Josh C. VERIFIED CUSTOMER
None at this time.
3/31/2026
Tuoc V. VERIFIED CUSTOMER
Thank you so much for the excellent service! I was very satisfied with my experience at Norm Reeves Toyota of San Diego. John were incredibly helpful, professional, and made everything smooth and easy for me. I truly appreciate your support and great customer care. I’ll be happy to share positive feedback on the upcoming survey as well. Thanks again!