I made an appointment online as I have a regular service advisor, Rosalina Canez. I was able to make the appointment but when I arrived, I was told she wasn’t there yet and they set me up with another service representative. Richard to find out I have no complaints about that
However, trying to coordinate getting picked up after my vehicle was done voicemail hell. There should be a central number you can call and rather than getting texted back and getting automated replies. I realize that the staff needs to take lunch both the driver and the service rider, but there should be a way to actually talk to someone. I called multiple numbers and kept getting circled around and around and around.
Overall, I’ve been coming to that dealership since 1977. Purchased multiple cars. I just don’t like that part of system.
You shouldn’t be able to make an appointment with your preferred service rep if they’re not available or they should transfer to that provider when they arrive.
Thank you, Anne P
4/1/2026
Everardo P. VERIFIED CUSTOMER
My oil change and the service
4/1/2026
Jeffrey T. VERIFIED CUSTOMER
It took too long (over 4 and half hours) and getting express services to complete. Service Manager did not even update me with status until I had to ask for status (twice)
4/1/2026
Hector G. VERIFIED CUSTOMER
Anthony was a very conscientious service provider. Thank you.
4/1/2026
Anne S. VERIFIED CUSTOMER
I had an appt. and car was serviced in a timely manner. Richard was helpful and answered all my questions.
4/1/2026
Patricia N. VERIFIED CUSTOMER
He was very helpful and informative
4/1/2026
Mayra H. VERIFIED CUSTOMER
Poor communication from the service advisor
4/1/2026
Jason S. VERIFIED CUSTOMER
I received a survey link, but the website was broken. Ernesto Arellano deserves a 5-star rating--please see that he gets it.
4/1/2026
Bill I. VERIFIED CUSTOMER
Great customer service, thanks Alex
4/1/2026
James M. VERIFIED CUSTOMER
John did a good job.
4/1/2026
Roy Or. VERIFIED CUSTOMER
Mr. John Bautista is a class act a great knowledgeable guy who does his job really really well my pleasure to have met him very helpful knowledgeable nice person!
4/1/2026
Jose G. VERIFIED CUSTOMER
When I scheduled the appointment, I requested a certain advisor, but I didn't get them. Not a big deal, just saying.
I was told that I "needed" to replace my engine air filter and cabin air filter in the vehicle inspection report, which I declined. However, the same report also stated that both items were replaced. It said "correction: replaced air filter" and "correction: replaced cabin air filter." I'm pretty sure they didn't do either. Obviously, I'm assuming my advisor would have told me, and I would have been charged accordingly. But they didn't tell me they did, so that was confusing.
If I needed my filters replaced, I expect a picture of how the filter looks in my vehicle inspection report. Honestly there should be pictures and video provided of the full inspection, I feel like it's not a difficult thing to do. Many other dealers do this.
4/1/2026
Irene P. VERIFIED CUSTOMER
John Le
He does his best to resolve the issues
I mention about my Honda HR-V when I bring in for service.
I’m never disappointed ‼️????
is the best service rep????????
4/1/2026
Kayla M. VERIFIED CUSTOMER
I am completely unsatisfied. I called two times to do an oil change service and was denied service twice. Then I finally was able to get a hold of somebody. I was supposed to see Jason he pulled me off to John. It was my first service at first, everything was perfect. I was so happy when I took my vehicle to the gas station. I found multiple scratches. I called John back and mention them, he said to come by I came by. He grabbed the manager they tried to say usual stuff which I understand that. Oh, are you sure the scratches weren’t there? I am 100% sure they weren’t there. A few of them. I have yet to even receive a follow up call. So basically service is terrible being denied and all changed twice not even seeing the person. I made the appointment with no communication with anyone regarding how we’re gonna resolve the scratches on my vehicle.
4/1/2026
Jon M. VERIFIED CUSTOMER
Julie was awesome. She kept me informed regarding the work I had done on my car. She treated me as if I was her family member. I will definitely go back to her.
4/1/2026
Candia V. VERIFIED CUSTOMER
He was very polite and informative about the surfaces my car. Got me in and out quickly. I didn't have to go look for him and wonder what was happening with my car, and I appreciate that. once I got the text that my car was ready he gave me my paperwork and my car was already outside. I didn't have to wait another 20 minutes for someone to bring it out.
4/1/2026
Silvia L. VERIFIED CUSTOMER
Great service and great energy from everyone at this Honda location !
4/1/2026
Wayne D. VERIFIED CUSTOMER
Great people and great service!
4/1/2026
Leo R. VERIFIED CUSTOMER
Unfortunately left more scratches on my paint than what it came in with.