Clayton was very personable and professional. He explained the service that was provided and described what was recommended. Nice young man.
1/29/2025
Patricia M. VERIFIED CUSTOMER
This was the best experience I have ever had with a dealership. Luis restored my faith in Toyota. I called with a locked screen issue that another local dealership did during a airbag recall appointment. The other dealership told me to go away and call Toyota and that it would take at least 10 hours if they needed to look at it. After calling Toyota they said indeed that I needed to take it to a dealership to unlock it, it was not a password I set. When I called Norman Reeves, Luis instantly tried to help me and troubleshoot over the phone. I brought it in a few days later and the service shop fixed it within an hour. I was thrilled to have my screen and audio back. Norman Reeves service department has the upmost integrity and work ethic. I will trustfully bring my vehicles here every time and I will let all my colleagues, friends and neighbors know that this is the best service department in San Diego! Thank you for resolving my issue and treating me like a person.
1/29/2025
Bruce W. VERIFIED CUSTOMER
Excellent service with Louie. I was very pleased
1/29/2025
Demetra B. VERIFIED CUSTOMER
Friendly and always gives us great advice
1/29/2025
Lobo T. VERIFIED CUSTOMER
Customer service was great!
1/29/2025
Felix M. VERIFIED CUSTOMER
Thank you Tony, everything went smoothly. We can always count on you to get things done. Love the staff and service ????
1/29/2025
Daniel C. VERIFIED CUSTOMER
For the first time in the months I had my car I felt comfortable, Richard is awesome and so are the rest of Richard's Service Team. Thank you.
1/29/2025
Lisa P. VERIFIED CUSTOMER
Jacob was incredible! Very grateful.
1/29/2025
Julissa R. VERIFIED CUSTOMER
Amazing service! Always helpful
1/29/2025
Sarah E. VERIFIED CUSTOMER
More communication on purge would be helpful
1/29/2025
Nancy B. VERIFIED CUSTOMER
Jorge was very thorough and his explanation of the charges. I especially appreciated the discounts that he offered. A job well done!
1/29/2025
Brandie E. VERIFIED CUSTOMER
Edwin Rivas does an amazing job. He is always prompt and is terrific at his job.
1/29/2025
Debra L. VERIFIED CUSTOMER
Always great service at Norm Reeves, HB
1/29/2025
Paul Y. VERIFIED CUSTOMER
Great experience, best service advisor I’ve worked with. Thank you Clayton.
1/29/2025
Ricardo M. VERIFIED CUSTOMER
Pleased with the time and friendliness I am not always happy about the high charge but overall satisfied. Jessica Martinez
1/29/2025
Yunlu L. VERIFIED CUSTOMER
Everything was awesome great experience
1/29/2025
Cheryl D. VERIFIED CUSTOMER
Robert Farr helped me with my car repair and work
1/29/2025
Nicholas D. VERIFIED CUSTOMER
Sal kept me in the loop at all times and provided great service end to end. I’ll be sure my car is serviced at norm reeves for as long as I can. Thanks sal!
1/29/2025
Robert V. VERIFIED CUSTOMER
Francisco is great to work with. He communicates and takes care of the customer.