Tires overfilled according to Toyota PSI numbers on door jam. Mentioned to service write and was basically dismissed vice correcting. Also when I got home oil was dripping off skid plate and cross member, I had to go underneath and wipe clean.
1/29/2025
Marlene T. VERIFIED CUSTOMER
I liked how professional and respectful they are
1/29/2025
Tina W. VERIFIED CUSTOMER
Joseph Vargas was awesome. Polite, informative and efficient. Thank you
1/29/2025
Gary F. VERIFIED CUSTOMER
Denise rolled out a ‘red carpet’ of timely, efficient, and successful auto maintenance. It’s a blessing to have a resource like Denise available that I can confidently turn to in keeping my ancient RAV4 rolling along. Thank you, Denise!
1/29/2025
Monica C. VERIFIED CUSTOMER
I was very happy with my services & Nancy was very helpful & friendly.
1/29/2025
Herbert C. VERIFIED CUSTOMER
Ernesto is always an attentive and professional representative of Norm Reeves Honda. A level 10 is the only appropriate score he should be given.
Always appreciate his concerns for service of my vehicle.
Keep doing what you do Bud!
1/28/2025
Ricky I. VERIFIED CUSTOMER
Great customer service. Made me feel like a valued customer. I would recommend him to my family and friends
1/28/2025
Nancy K. VERIFIED CUSTOMER
John was excellent and very professional. He explained everything that was going to be done on our Ridgeline. He exemplifies great customer service.
1/28/2025
Brooke P. VERIFIED CUSTOMER
Very good and quick service.
1/28/2025
Mario . VERIFIED CUSTOMER
Mr. Vargas was very helpful and provided great customer service.
1/28/2025
Solmaz J. VERIFIED CUSTOMER
Great fast and very knowledgeable technician
1/28/2025
Choon N. VERIFIED CUSTOMER
First issue. This is my third time on this. Oil slick on back passenger side of engine splash shield. It is not bad. First time engine valve cover seal replaced. Second time issue dismissed. This time no mention of it and not discover under drive shaft boots under multi point vehicle inspection. The shaft bearing housing was soak with oil. Honda part Ref. Bearing – 91057-SR3-008, Right drive shaft assembly – 44500-T2A-A10. I routinely wash the splash shield after oil change to see what leaking for the next oil change.
Second issue. I was inform of the vehicle status thru text and wed link. View multi-point inspection report on web link and the web will guide you to pay on line. On line pay does not allow you to use the Honda super club member card for discount. So when I went to pick up my car. I request the card discount. Attendant refused, claiming that I have already pay online. Not even a back credit charge. I have back credit charge before with the parts department. That should not be an issue with credit card pay.
1/28/2025
Patricia G. VERIFIED CUSTOMER
Great service
1/28/2025
William M. VERIFIED CUSTOMER
The third driver was successful because I walked a half mile to the entrance of my home park. I am sure the drivers were as frustrated with the situation as I was. When the first driver came could not contact me would have been a good time to make sure he had the correct phone number.
1/28/2025
Michaela B. VERIFIED CUSTOMER
Thanh was very kind and communicative through the process.
1/28/2025
Garrett S. VERIFIED CUSTOMER
I would like the manager to contact me. None of my issues were addressed and a simple oil change took 4 hours.
1/28/2025
Lonnie M. VERIFIED CUSTOMER
Excellent service
1/28/2025
Michael S. VERIFIED CUSTOMER
Thanks Jason. Always appreciate your help!
1/28/2025
Sascha M. VERIFIED CUSTOMER
The rock guard in front was not properly reattached.