The Car Group

Brandon was polite and very pro. He explain what the recalls were .

Excellent customer service. Highly recommended.

Great service. Thank you:)

Crystal is the greatest!

Waited over 4 hours! Went to check on my car and the service advisor handed my keys to a mechanic to finally get it done. It was ready 30 mins after I guess I had to remind then that my car was still there waiting for service!!!

Very thorough and helpful above and beyond my expectations.

Thank you very for his help and knowledge to Miguel Cabrera and helping me resolve the issues my car needed

Excellent service

Christian was very professional about everything. And completely honest about everything. I am very satisfied with service today. Thank you very much

Genaro is awesome

Thank you for excellent service provided by Trinity Guzman.

Everyone was great. Thanks ????

John is awesome! 'nuff said

Rig is very nice and patient to answer my questions. I really appreciate all the help that Rig provided. Will definitely come back for major maintenance service in the future l.

Salvador es muy paciente y explica las cosas bien

Great service by Brandon. Thank you againg.

Clayton was very helpful and is an asset to your organization.

Great service as always.

Yes, I was very satisfied. Thank you Leo!

First, it took a week to get a courtesy vehicle – even after it was determined that our vehicle would be in for a long stretch. During that week, we were promised repeatedly that there was a vehicle that would be available – then suddenly when the day arrived to pick up the car there was an excuse for why it wasn't available. Only when I turned up in person at the dealer and escalated to the service manager did I see any movement on my request – and even then, it seemed like no one was aware that I had even requested a courtesy vehicle. Mind you, I have a wife who relies on our car for transportation for work and an infant that we need to take to child care. Second, when the repairs were in progress for our car I did not receive any regular updates. Repeatedly, my phone calls were not picked up and I was ignored by staff. I did not feel that my requests for additional information on the nature of the repairs were provided with any level of appropriate detail. Only after multiple contact attempts did I receive updates. I expect better when I've spent tens of thousands of dollars at your dealer. Finally, when it came close to arranging pickup for our vehicle we were again met with a series of empty promises. Over and over again, we were told it would be available "tomorrow" – yet when tomorrow arrived it was further delayed. At that point, just don't even bother telling me an exact day. Without even mentioning how unsatisfactory it is to have a key engine component fail at only 11k miles on a Honda, the service we've received at your dealer is nothing short of disappointing and disrespectful.