The Car Group

Clayton was very helpful and is an asset to your organization.

Great service as always.

Yes, I was very satisfied. Thank you Leo!

First, it took a week to get a courtesy vehicle – even after it was determined that our vehicle would be in for a long stretch. During that week, we were promised repeatedly that there was a vehicle that would be available – then suddenly when the day arrived to pick up the car there was an excuse for why it wasn't available. Only when I turned up in person at the dealer and escalated to the service manager did I see any movement on my request – and even then, it seemed like no one was aware that I had even requested a courtesy vehicle. Mind you, I have a wife who relies on our car for transportation for work and an infant that we need to take to child care. Second, when the repairs were in progress for our car I did not receive any regular updates. Repeatedly, my phone calls were not picked up and I was ignored by staff. I did not feel that my requests for additional information on the nature of the repairs were provided with any level of appropriate detail. Only after multiple contact attempts did I receive updates. I expect better when I've spent tens of thousands of dollars at your dealer. Finally, when it came close to arranging pickup for our vehicle we were again met with a series of empty promises. Over and over again, we were told it would be available "tomorrow" – yet when tomorrow arrived it was further delayed. At that point, just don't even bother telling me an exact day. Without even mentioning how unsatisfactory it is to have a key engine component fail at only 11k miles on a Honda, the service we've received at your dealer is nothing short of disappointing and disrespectful.

Mr. Morales went above and beyond to help me with my recall.

Sal was very attentive and helpful during my visit.

Clayton was a pleasure to work with, but I had a couple of complaints. I received emails stating I was OVERDUE for service. I called for an appointment and the recoded message said to have my current mileage and VIN number handy. Neither of those was asked about. And hour and a half later I learned that the service was not required due to low mileage. A recall issue I was unaware of was checked and the car otherwise was fine. The whole appointment could have been delayed if the mileage data had been reviewed. The next day I received a postal mail card again telling me I was ‘overdue’. Sloppy!

Wilco

Employees were friendly n understanding of me being deaf.. they checked everything I told them to check.. they were quick with the oil change as well.

Thank you so much for your work. For being respectful, patient and understanding of my situation. He showed me everything that I needed done to my car and gave me an estimate on those. I appreciate the great customer service and work.

Great Service

Great services !

None

Mike was friendly and very helpful. He notified me as soon as my car was done so I could pick it up which is important to me

Your shuttle driver was professional and pleasant.

Robert was amazing! Very efficient and helpful. We love rob

Thank you Erica! The car wash and the interior detailed was above & beyond just cleaning the dirty arm rests when newly purchased!

With my Tundra took an extra day to be fixed, Q indicated that Robert was going to take over for him, but Robert didn't know anything about it when I followed up to see how much longer it would be. They're also seems to be a safety message popping up on my screen that won't go away.

I like this place ! Everything good ????

3rd time bringing car end for engine light. Everytime different problem and additional fees. WITH IN A ShORT TIME FRAME.... Richard was my second and third trip here and he doesn't communicate good.Secon experience was terrible with Richard and the last experience was nothing special.... .