The Car Group

NO SURVEY PLEASE.

I’m curious why it was recommended the replace a drive belt on a 2020 Insight hybrid? No response needed.

Excellent attention from service advisor

Thank you for the detailed updates and recommendations

Thanks

Excellent customer service. Made a very complicated and negative experience with Subaru Advocacy much better. The service department was excellent. Subaru Advocacy ****, but Norm Reeves Subaru is top notch!

Always welcoming and has the best customer service. Always takes care me !

Viviana Sanchez was unpleasant and rude during our service request. I’ve been a loyal customer coming to the HB location after many years as a resident and also purchasing my Honda here. I’ve experienced nothing but phenomenal services from the other service reps in the past but Viviana made us feel indifferent as we were inquiring about additional discounts for our service requested and she did not appear to care while giving us a snaring remark as her response. A coaching opportunity would be sufficient based on this experience as others may have faced something similar but were too scared to speak up.

I very happy about the service. Leo is the most helpful individual who explained to me what service is needed for my car. Thank you.

Thank you I was very happy with everything.

Jessica was very attentive to our service repair needs. She exemplifies professionalism completely in an understanding manner. Thanks again Jessica. Keep up the great work!

He was professional

My service experience is always great with Anthony. He’s very polite, considerate, and always willing to help.

Best service advisor!

Toyota is the best!

Thank you Mo for your wonderful service to my Kona!

Andrew Sharma is the best, he makes everything move smoothly and easy.

Jacob was great, upfront and communicative

Throughout this process Trevor Rodriguez has been nothing but helpful! Whoever the service manager is (not Mike) but the guy with tattoos and wears a beanie was absolutely useless as a manager, but Trevor stepped in to help. My current situation with the car this time around was that my radar was stolen from my underneath my car while parked at an Amtrak station over the weekend. Upon starting my car, all the alerts on the dashboard came on (ACC, LKAS, steering, driver mode) etc. I drove to Honda under the impression it was a faulty sensor. The manager on duty explained to me they were not taking walk-ins but I could leave my car for a diagnostic and it was most likely a recall. I have always been notified months in advance of a recall so I was confused. The manager refused to even look at it / the alerts on the dashboard and that is when Trevor R, asked to take a Quick Look. That is when Trevor discovered the radar had been stolen from my car. What would’ve cost me out of pocket to run a diagnostic and leave my car for consecutive days, was solved in a matter of minutes by Trevor and we were able to contact my insurance to get the radar replaced and resolved with both parties. If it weren’t for Trevor, who knows how much money I would’ve spent with the diagnostic and “recall” that wasn’t actually ever a recall. I realized Trevor was also my advisor the last time I got my oil change done by Honda and he was also extremely helpful then. As a young woman, the hesitancy to go into any dealership is difficult. Every. Single. Time. I have been pushed and pushed by other advisors to get A,B, and C done and that it was going to cost me $800+. However, Trevor never made me feel that way and never pushed anything on me. I bought this car certified pre owned from this dealership and also purchased a warranty. For awhile I regretted working with this dealership and its staff but Trevor Rodriguez made my experience enjoyable again. I will only hope to work with Trevor as my advisor from here on out & also believe he should be running things at the LEAST, because of his hard work and dedication to the customer. 1000/10 for Trevor R!

Exceptional personalized service as always. Best overall experience!