Friendly and helpful but almost 2 hours for oil change
3/20/2025
Karen M. VERIFIED CUSTOMER
Great job. You made it easy - thank you!
3/20/2025
Steve K. VERIFIED CUSTOMER
I received exceptional service and I am very happy. I will be back, thank you.
3/20/2025
Onofrio L. VERIFIED CUSTOMER
I still hear the noise I would like someone to come in the car with me so u can show them what I hear Thankyou
3/20/2025
Juan M. VERIFIED CUSTOMER
Fast, courtesy and very good service
3/20/2025
Ryan M. VERIFIED CUSTOMER
John was fantastic! Very professional and thorough
3/20/2025
Floribel T. VERIFIED CUSTOMER
I want to commend the service staff at Norm Reeves West Covina. I was able to book an appointment on the website for service within 2 days. Loved that! I arrived to my appointment for 3:45pm on time and was greeted by Genaro Perez who got me checked in very quickly. He assured me that I’d get a text when my car was ready to be picked up. I got 2 texts! Considering the last dealership I went to where I got not one single texts I have to say the service I received here at this location was exceptional. My car was ready in an hour. My only regret is I didn’t purchase my 2025 Pilot from this dealership. Will be coming back for regular service maintenance for my vehicle.
3/20/2025
Alexis A. VERIFIED CUSTOMER
Went in for a sunroof leak (a drainage pipe clogged) and my carpet was wet when I got my car back. They ran it under the car wash to check if it was leaking, yet left my passenger floor and mat still soaked. Now I have to go vacuum it out myself. I also brought up that my Apple CarPlay wasn’t working and they said they restarted it but it’s still not working.
3/20/2025
Naomi M. VERIFIED CUSTOMER
Great service!
3/19/2025
Angelik M. VERIFIED CUSTOMER
Rigoberto, gave such a pleasant experience, he had great positive energy, was quick to help me out upon arrival and had my vehicle ready within a couple hours.????
3/19/2025
Romeo C. VERIFIED CUSTOMER
Very satisfied
3/19/2025
Konstantina A. VERIFIED CUSTOMER
Thank you Oscar much appreciated.
3/19/2025
Ronnie T. VERIFIED CUSTOMER
Clayton was the best! Easy to work with, very respectful, knowledgeable, and made me feel like I was in the best hands. No issues with my vehicle after the service. 10/10 would recommend
3/19/2025
Maria A. VERIFIED CUSTOMER
Nicole Cabrera was nice and helpful, thank you.
3/19/2025
Marcia E. VERIFIED CUSTOMER
Ruben listened to my concerns and gave great feedback. Positive attitude and understanding. Overall great experience.
3/19/2025
Andrew P. VERIFIED CUSTOMER
Very nice, respectful and knowledgeable. 5 star
3/19/2025
Maria S. VERIFIED CUSTOMER
Service was quick. Thanks ????
3/19/2025
Eduardo A. VERIFIED CUSTOMER
Good job
3/19/2025
Roshan K. VERIFIED CUSTOMER
The service was superior. My service technician Kyle and the delivery driver were excellent and I highly recommend this service