It was very hard to get an answer when I came to pick up the car and get information @ the other recall they were going to check for me?
It was very busy and a little chaotic when I came to pick it up.
3/19/2025
Reginald A. VERIFIED CUSTOMER
It was a stress free service experience.
3/19/2025
Sean H. VERIFIED CUSTOMER
I made a mistake and misread multi point inspection for the state inspection and Sandra so nicely got it done for me, after the fact. She is always so helpful, with a positive attitude, like most there. Thank you so much and I value everyone’s help, each time I need service to my car.
3/19/2025
Tanisha W. VERIFIED CUSTOMER
Prompt Service!! Extremely Happy!! Please keep it up.
3/19/2025
Jonelle G. VERIFIED CUSTOMER
Thank you for such an amazing job well done Mr Miguel Cabrera. I was losing hope on my car when I saw that I got to the dealership with my car giving up on me. Thank you for taking such good care of my car and for repairing it to its fullest function once again. You are truly the best! I am totally recommending you as an advisor to my family and friends. Norm Reeves Honda is the number #1 dealership in the world because of workers like you. Once again, thank you for the best service ever.
3/19/2025
Linda N. VERIFIED CUSTOMER
It was great. Made it easier. To stress.
3/19/2025
Iosif V. VERIFIED CUSTOMER
Thank you ms Teslenko for your attention and knowledge.
3/19/2025
**** W. VERIFIED CUSTOMER
Nathaniel treated me very well. I’m happy with my car’s service
3/19/2025
Sabrina S. VERIFIED CUSTOMER
I waited for an entire hour after my appointment time before I was even checked in. I was only checked in before I went inside and asked what the hold up was.
3/19/2025
Manuel G. VERIFIED CUSTOMER
They are professional and friendly
3/19/2025
Erna C. VERIFIED CUSTOMER
When my car needs service, my go-to person is Manny, Norm Reeves Serv. Representative, he is very pleasant, knowledgeable and detailed of the work to be performed on my vehicle. I choose Norm Reeves due to the history of good work ensuring quality and reliability. Overall it’s a pleasure working with Manny Sanchez.
3/19/2025
Pamela D. VERIFIED CUSTOMER
John Le has always been a great representative
3/19/2025
Windy G. VERIFIED CUSTOMER
Savannah is a soldier ????????. Love her….
3/19/2025
Lisa C. VERIFIED CUSTOMER
I brought my car in a month ago because every dash light was on. I was told definitively that the issue was spark plugs, and I paid $400 to have them replaced. A few days ago, every dash warning was back on. I returned and now I’m told that the issue is my fuel injector and that it will cost $2300. I’m told that the spark plugs and the fuel injector were two totally separate issues and that both happen to be defective within the same month. That seems beyond unlikely. If Honda didn’t know if tge isssue was my spark plugs, I should have been told that it could also be the fuel injector.
3/19/2025
Alexis N. VERIFIED CUSTOMER
The service was done on time as a promise
3/19/2025
Dana M. VERIFIED CUSTOMER
Denise explains well the suggestions for service, related costs and approximate time required for service. I appreciate her assistance.
3/19/2025
Mark R. VERIFIED CUSTOMER
Great help today and efficient service!
3/19/2025
Norville J. VERIFIED CUSTOMER
Genesis of Cerritos has the best staff to represent the brand that I can relate to thank you for your expert input and service it is really appreciated from me. Love that crown
3/19/2025
Brian L. VERIFIED CUSTOMER
Awesome John did a great job and it was a great service!!!