The Car Group

I was handled and treated well. Candice worked with me to make sure that the service needed was complete.

Michael was awesome in getting the necessary service work done as part of the first step to a longstanding problem I have with Odyssey’s auto-idle function. He was thorough in explaining the potential cause and the proposed solution and got my car back to me within reasonable amount of time. Appreciate the effort on this part and hoping this should be the last time I have to visit the service center for this problem.

Well done

always excellent service - for 20 years now. thank you.

The parts were instock and the work was done quickly ????

You did a great job !!!

Género was great!!! Very kind and helpful. I am still waiting for a copy of the service that was provided. Since the tech hadn’t finished typing in the notes, he said he would email it to me and I still haven’t received it.

Had a appointment set up no porter was present at arrival sat in the car for 20+ minutes before was noticed this is unacceptable finally service manger addressed the situation and a service advisor finally came out was disgruntled that I had after market parts that needed to be installed prior to a alignment was hassled about them not being Honda genuine. Car went in for an alignment with the aftermarket parts being installed was a waiter meaning iam staying physically in the building. I get a phone call to go see her at the desk that’s a first didn’t feel like I was important or that I was respected by doing that all other dealerships if you waiting the service advisor comes out to you. Felt unprofessional. Paid got the paperwork back about the alignment prior was out of spec now it’s in spec had zero issue with alignment even though outer tie rod boot was completely torn. Took off and the car was drifting pulling to the right drove it around and still was pulling to the right came back to the dealer. Expressed the concern felt odd that it was pulling to the right even though it was to spec asked questions and was ridiculed because they were after market which would not make a difference in this scenario. Service advisor push’s and lectures about it not being oem but that’s not the concern the concern was if it’s in spec why would it now be pulling to the right so instead of her handling the situation she had me talk to the service manager about the issue. Tells the advisor to send it back in for the alignment to check and she starts going on other cars paperwork another advisor noticed I was waiting and started to take the initiative and then risk of loosing me she jumps in tech comes and gets the car and he says it pulls to the right no explanation as to why cars in spec nothing they can do I take the car home now in worse condition minus 600.00 for a car that now steering to the right great!! I have to reach out to another service advisor at another dealership that has not seen the car and was able to trace down the solution once again I have to fix a car that I should not have to fix. I had high hope and was left disappointed. I will not return

Good service

My initial windshield crack was tripled by size after receiving my car.

The best decision I have ever made was going to Norm Reeves! I first came to Honda about 2 weeks ago for an issue, which was taken care of without a hitch. Ramez allowed me to go over all concerns regarding my vehicle. The technicians were very kind and throughout! I had 5 windshield chips that were covered under my Honda Care warranty! They were very considerate of my time restriction when I dropped off my car this morning keeping me informed of any updates! Thank you again !

Always a great experience at your dealership. Nicole is very helpful in keeping me posted on the status of the repair. Thank you.

Julie was great

I was very satisfied with the service John Le provided for me today.

Excellent

Usually all your workers are very professional and pleasant,this guy Cabrera has horrible customer service and seems very arrogant

Tony, did a great job handling my service & warranty needs. WGB

Thanks

Everything went well, thank you very much!

The service was satisfied and quick. Thank you