John and Jessica were great. They got me in and out with no appointment. Great service!
3/28/2025
Patricia G. VERIFIED CUSTOMER
Very professional, great customer service.
3/28/2025
Terry P. VERIFIED CUSTOMER
My service agent was very helpful. My only concern was that, while the estimate for service was about three hours, it took more than twice as long to complete the service.
3/28/2025
Tsun-Min T. VERIFIED CUSTOMER
Great!
3/28/2025
Jhezel P. VERIFIED CUSTOMER
Trinity is very great n helpful 1st time customer here and for sure I will come back and will make West Covina my home for my Honda civic for all d issues as long as trinity will help me. She makes my recall very easy n I did oil change n she makes sure any other things are check n fix under my warranty .. keep up the great work Trinity
3/28/2025
Clint B. VERIFIED CUSTOMER
Benito is always friendly, helpful and kind. We live over 45 miles away but come here for service with Benito.
3/28/2025
Lewis L. VERIFIED CUSTOMER
Ernesto is knowledgeable, helpful, and very pleasant to work with. Thank you for great service.
3/28/2025
Imelda M. VERIFIED CUSTOMER
Great customer service. Mr Torres is the reason I continue to take my car to this dealership for maintenance . I have dealerships that are closer to my home but I choose to continue to take it there because of Mr Torres amazing customer service.
3/28/2025
Gary C. VERIFIED CUSTOMER
Service representative was fast talking, rude.
3/28/2025
Monica L. VERIFIED CUSTOMER
Benito is very kind and well mannered. It was a pleasure have to have him for our vehicle’s maintenance.
3/28/2025
David R. VERIFIED CUSTOMER
Great service as always
3/28/2025
Lauren K. VERIFIED CUSTOMER
Helped me resolve my problem.
3/28/2025
Fernando G. VERIFIED CUSTOMER
.
3/28/2025
Pauline P. VERIFIED CUSTOMER
We are very glad to get the car yesterday with
Jacoby help again. He is the best one, he is very
Nice, helpful & care for us.
We had talk to my neighbor about your dealer.
Hope she will come to buy car soon
3/28/2025
Abraham C. VERIFIED CUSTOMER
Luis was very professional and courteous. He made sure to keep me informed every step of the way. Luis also arranged for a shuttle to drive me home which was much appreciated because it allowed for me to pick my child up from school without having to make arrangements for some else to do it. The shuttle driver (an older white gentleman )was also very helpful. He got me to my destination safely and quickly. Hands down this has been the best experience I’ve ever had at any service center. Thank you!
3/28/2025
Paul G. VERIFIED CUSTOMER
We are thankful that Norm Reeves Honda service keeps us driving every mile worry free. Service advisor Ivette promptly handled every step of the process. Our sincere thanks to everyone at the dealership. You are an amazing team.
Mr. & Mrs. P. Gonzales
3/28/2025
Tristan E. VERIFIED CUSTOMER
Only 1 of 2 issues were fixed. Needed to make another appointment to diagnose the other issue. It took 5 hours and only replaced the battery. I was hoping to get it fixed next time i come back. Thank you.
3/28/2025
Soudabeh M. VERIFIED CUSTOMER
Brandon Son is a great and trustworthy service advisor and I’m happy with the service I received.
3/28/2025
Not-Provided (. VERIFIED CUSTOMER
Very professional and knowledgeable
3/28/2025
Carlota S. VERIFIED CUSTOMER
Timely service, courteous, provided other options for services