The Car Group

Rafael is the best!! He is so kind, communicative, and really cares about the customer.

Very efficient.

Jacob was very helpful today and very communicative with regards to the services needed and the updated costs. He also helped out afterward to show me how to do a proper draw test and in finding that the car hood latch wasn’t working, took it upon himself to fix the issue right then and there. I appreciate all his help today.

Mariela has excellent customer service skills!

Aaron was really great, he explained the entire process, and time it take if there was any problems.. also, gave me update information with my car service, I look forward in working with Aaron in the future

Ex Excellent job.

Good service! Right on time picking up and and delivering back to me! Pelite and efficient!!!

Michael was very helpful and patient with me. He took the time to explain everything and and also assisted me in prioritizing what was really important to get done on my car to accommodate my budget.

Will be coming back soon

I have visited the Subaru in Rockwall four different times all four issues with my car battery. Each time they acted like it wasn’t a big deal and replaced the car battery and now that my vehicle is out of warranty, they want to put in the effort to figure out what the real problem is because my car has killed three different batteries at this point within a year and a half. Either this dealership has dropped the ball on handling the maintenance of my car correctly, or they have willfully chosen to put me in a position where I’m going to have to pay for repairs instead of them being covered by a warranty.

Tony is the best

Sean did an excellent job!

There was a scuff left on my steering wheel… not happy with that. Will not be returning to this location.

Thank you Ghassan and John

After leaving your service department, I called asking whomever answered my call, to have my service clarify a question but I never got a call back. My questions was, why my passenger seat was adjusted and the headrest raised for an oil change and tire rotation? I understand if the drivers seat is adjusted, but why was my passenger seat and headrest changed? On a separate note, the previous time I was at your service department, I asked my usual advisor (Luis) about extending my Toyota care which included a cabin filter change. He told me the amount and that Norm Reeves Toyota offers 10 to 15% discount on Mondays and Thursdays if I wanted to purchase the extended Toyota care on those days. Of course I would, but when I returned on a Thursday, John informed me that is not true. In. Additional I could no longer get the extended Toyota care, which would include the cabin filter change because I had just passed 30,000 miles. I had 31,000 at the time because I had just returned from a road trip. could only get some Toyota service which only includes oil changes and tire rotation. Now I’m being hounded with texts to change my cabin filter and engine filter. All I know is I got a lot of negative responses from John and I got a lot of positives from Luis. I would have felt better if Luis took care of me regardless of the responses. On future service visits, I only want to be serviced by Luis. Can anything be done about my extended Toyota Care since I wasn’t informed about the 30,000 mile limit or I would have purchased it ahead of time. Also, what’s the real deal with the 10-15% off service

His service was excellent, committed to his work

Nicole was extraordinary and truly made the service here pleasant! This establishment is very lucky to have her!

When I picked up my car no service rep went over recommended future service needed. And no return call when I left a message

Nancy was very professional and courteous. Explained the recommendations and cost of repair very well.

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