I always make my appointments with Trinity, I believe she is great at what she does and is completely honest with me.
4/10/2025
Elizabeth R. VERIFIED CUSTOMER
Wonderful experience. And my favorite car ever!
4/10/2025
Jeff G. VERIFIED CUSTOMER
Thank you so much Leo for helping me with my car. You take great care of your customers and it shows. You went above and beyond. I’ll always ask for you when I come in. Thank you so much
4/10/2025
Achaia P. VERIFIED CUSTOMER
Super friendly and overall helpful experience
4/10/2025
Kristin M. VERIFIED CUSTOMER
Took the car to get recall for fuel pump but they also fix ac for me free of charge even though it doesn’t show up on my recall I appreciate for what you guys did thanks
4/10/2025
Fred C. VERIFIED CUSTOMER
ok thank u ..
4/10/2025
Rahmo A. VERIFIED CUSTOMER
Denise was rude and it was horrible customer service
4/10/2025
Jeff N. VERIFIED CUSTOMER
Great service from Robert! He was very friendly and knowledgeable about the whole process. Thank you!
4/10/2025
Joan S. VERIFIED CUSTOMER
Staff was nice and professional. Service was quick
4/10/2025
Ernesto M. VERIFIED CUSTOMER
The service was great but the waiting time was a little to much I had my appointment at 1:30 and they didn’t assist me until 2:30 all this time I was sitting out there for some to help me but besides from this the rest was good hopefully next time I don’t have to wait that much
4/10/2025
Brenda L. VERIFIED CUSTOMER
Ramiro Montes was an awesome advisor. He attended to any of my car concerns & questions. At the end of my service he even reached out to make sure I was satisfied & if I had further concerns or questions he would help me out.
Although, my car was there from 9am till 5pm, I trusted that my car was well serviced.
4/10/2025
Janice H. VERIFIED CUSTOMER
Very friendly very efficient great visit
4/10/2025
Eric F. VERIFIED CUSTOMER
Nathaniel was very helpful as usual
4/10/2025
Rocio B. VERIFIED CUSTOMER
Excellent
Ty
4/10/2025
Ardeshir E. VERIFIED CUSTOMER
Arbenz Anton professionalism is to be commended.
4/10/2025
Michael Z. VERIFIED CUSTOMER
Excellent
4/10/2025
Abdi S. VERIFIED CUSTOMER
I was not happy with the service I received during my appointment this morning. When I got there, I told the man at the front desk that I had bought a three-oil change package from another Toyota dealer in Lemon Grove. He promised me that it would be covered.
Then, I talked to a young lady who was nice, but she told me I had to pay $200 because the oil change I bought was not covered. I told her I was unhappy with this, and she told me to leave my keys and wait for the service to finish.
I waited for almost three hours. When I went back to check out, I was disappointed to find out I still had to pay the $200 for the service, as it was not covered by my package. Overall, I was very unhappy with the experience.
4/10/2025
Maricela B. VERIFIED CUSTOMER
My car is currently making a rattling noise and when it turns off there is a burning rubber smell, which was not previously there. I have to return tomorrow to get this resolved. Not only is this negligent but also unnecessary given the cost of the service.
4/10/2025
Maria S. VERIFIED CUSTOMER
Andrew was knowledgeable about my needs and he was able to explain well what needs to be prioritized. Very helpful in answering all my questions.