I had a great experience working with Alex at Norm Reeves Honda Huntington Beach. I brought in my Honda CR-V Hybrid for an oil change, tire rotation and balance, along with a full inspection, and everything went smoothly from start to finish.
Alex was professional, friendly, and kept me informed throughout the entire process. The service was completed in a timely manner, and I really appreciated the attention to detail and transparency.
Overall, everything was great, and I’ll definitely be coming back for future service. Highly recommend asking for Alex if you’re bringing your vehicle in!
4/14/2026
Ignacio L. VERIFIED CUSTOMER
Alejandra is always very kind and helpful!
4/14/2026
Robert B. VERIFIED CUSTOMER
I rarely give bad reviews the first time, but when you specifically ask a direct question and it is answered you expect that it be the right answer. It is very easy to go check for yourself. I had specifically asked if the car had been washed and if it had been checked. When I got to my vehicle not only had the car not been washed and the dash reset to its functionality the car was actually dirtier than when I left it. Then when I called and texted No response. So my first experience with your service department is a grade of F. I expect to hear back from someone by tomorrow morning.
4/14/2026
Stephanie G. VERIFIED CUSTOMER
Edward obando was the nicest guy ever I drove to Carson from garden Grove and I will not be going to Carson anymore I will be going to Norm Reeves for my service he was so pleasant and kind I look forward to seeing him again thank you!
4/14/2026
Efren A. VERIFIED CUSTOMER
Julie was so exceptional and very knowledgeable with my requested service. She provided me a loaner that was awesome because my car would not be ready for few days due to required services done in my car. She was on top of everything and I was informed eloquently. There were lots of services that were done in my car which led to one of the services need to be redone but we already made an arrangement for ne to return on a later date. Overall experience was splendid.
4/14/2026
Linda L. VERIFIED CUSTOMER
I have 2 Hondas. I always take my cars to your service department. I got excellent service today. George is one of your better employees. He is outstanding. I trust him and everything is completed as promised. I hope to always be able to work with him next time I need service.
4/14/2026
Shannon C. VERIFIED CUSTOMER
My experience with Enrique was frustrating. I felt talked down to and that my concerns were not taken seriously. When I shared past experiences, I felt interrogated rather than supported. He was dismissive and condescending throughout the entire check I process. When I inquired about the warranty, he brushed it off and said “we get paid either way so why would we overcharge you”. I would expect a higher level of professionalism, empathy, and clear communication from a service advisor.
4/14/2026
David R. VERIFIED CUSTOMER
Lay off the heavy sales pitch. If I want a new car I will let you know.
4/14/2026
Christine G. VERIFIED CUSTOMER
Jason Le gave good customer service
4/14/2026
Carolyn H. VERIFIED CUSTOMER
Sal has been helping me out with my vehicle the past several years, and I can’t believe not say enough great things. He always makes sure I’m taken care of, and my vehicle is back to me and running smoothly as quickly as possible! This time is was a warranty claim, and I have to say… it was really nice to drop it off and leave without paying a dime. Sal made it all go flawlessly. We’ll miss him when he moves!
4/13/2026
Hector V. VERIFIED CUSTOMER
I am super impressed by the customer service at Norm Reeves Honda. Mr. De La Riva was really helpful and very courteous. The service was high quality and quick. I really enjoyed the lobby and the facilities at the dealership. Please give Mr. de la Riva a raise he deserves it.
Service to my car: 10
Mr. De la Riva’s customer service: 10
Facilities of the dealership: 10
Overall satisfaction: 10
4/13/2026
Susan S. VERIFIED CUSTOMER
I have been working with Benito for a very long time. He is awesome!
4/13/2026
Sara M. VERIFIED CUSTOMER
Excellent service. Quick and easy repair on a job that seemed difficult. ⭐️⭐️⭐️⭐️⭐️
4/13/2026
April D. VERIFIED CUSTOMER
Karina was absolutely amazing and handled my situation well. I have a breathalyzer in my car and she did not make me feel uncomfortable about it or make any comments. She was able to move me through the line to the front to get my in and out. She also came and checked on me at the end, fast, simple and easy.
4/13/2026
Giuseppe V. VERIFIED CUSTOMER
They forced me to put their own Toyota battery in it or I wouldn’t pass the safety recall and give me the certificate for it when I already had the correct battery in there
4/13/2026
Freeda W. VERIFIED CUSTOMER
I commend the excellent service of the service manager, as well as the entire team. Because of the issue with my car, the service manager saw to it that my car was serviced even though they were under staffed, and I didn’t have an appointment, which is required for Saturdays.
4/13/2026
Miguel V. VERIFIED CUSTOMER
The staff here offer first class service. Alfredo pena went above and beyond to make me feel at home. He needs to get a raise.
4/13/2026
Marbella C. VERIFIED CUSTOMER
I am so fed up of this dealership, they continue to screw up my information on my car. No wonder the service technician who helped me could not see my service plan. Time and time again I have told them to delete a vehicle from my name because I did not purchase and never owned a psecons pilot. I get home to see the vin number on my paperwork does not match my actual vehicle. So tired of the lack of professionalism.
I was told the last time I had this mix up that the vehicle would be removed and yet here I am dealing with this same issue.
4/13/2026
Nancy S. VERIFIED CUSTOMER
Great service! Friendly! Took good care of my concerns!
4/13/2026
Maria C. VERIFIED CUSTOMER
I took my car in for a tired changed because it had a bubble and and the light of tired inside turned on picked up the car at 3 pm the next day the light of the tired turned on again saying to check all tired pressure