I had an appointment and still had to wait almost 40 minutes before it even went in. I even came 15 early. Maybe it was one of those super busy days.
4/12/2026
Sara V. VERIFIED CUSTOMER
Great customer service as always! Thank you Julie!
4/12/2026
Bao Chau. VERIFIED CUSTOMER
I’m glad I was able to get a last-minute appointment, but I was disappointed with the service I received. When I checked in, I felt like I was being pushed to purchase additional services that I didn’t come in for. I let Alex know I was there for an oil change, but he went on to list several services I was overdue for since last year, emphasizing them as safety concerns. He continued to push these services and offered discounts, but I wasn’t interested.
At checkout, it felt like he was frustrated that I declined the additional services. I explained that I’d prefer to have someone else review them before moving forward, but he didn’t seem receptive to that. I don’t mind the services offered here, but the check-in experience often feels overly pushy and focused on upselling, which makes me uncomfortable.
4/12/2026
Maria R. VERIFIED CUSTOMER
Great team good customer service. I will recommended to a friend. Great job. But expensive.
4/12/2026
Kimberly H. VERIFIED CUSTOMER
As always service is top tier. Can’t go wrong with norm reeves West Covina
4/12/2026
Rosalia L. VERIFIED CUSTOMER
Very pleased with Robert Gonzalez...I want to say this was my second best service agent to really listen and explain with details of the services my vehicle was due for...I learn something new about my vehicle with his help. Very pleased ????
4/12/2026
Kelcey M. VERIFIED CUSTOMER
Took 25 minutes to get an advisor, had to ask multiple times, another advisor ended up helping me, it took them less than a minute to get the information into their tablet.
4/12/2026
Michele F. VERIFIED CUSTOMER
Crystal was amazing!!
We did ask for a quote on how much a buy back offer would be but Amir never responded with a price.
4/12/2026
Angello S. VERIFIED CUSTOMER
John le was truly one phenomenal in helping me and my Honda. He was quick, very polite and on top of the game.
4/12/2026
Crystal C. VERIFIED CUSTOMER
Service was prompt. Advisor Thanh was great
And friendly
4/12/2026
Rose R. VERIFIED CUSTOMER
He’s nice and explained everything clearly to me what needed to be done to my car..
4/12/2026
Phien C. VERIFIED CUSTOMER
Great customer service, will definitely be back even though it's further than my nearest Honda dealership
4/12/2026
Jeff H. VERIFIED CUSTOMER
Great professional job, very satisfied with the service team members at that dealership location.
4/12/2026
Ivan P. VERIFIED CUSTOMER
My service advisor, George Raygoza, was very attentive during my visit. He was friendly and great to work with. Will definitely return to Cerritos Honda due to this excellent customer service.
4/12/2026
Victor L. VERIFIED CUSTOMER
I was treated nicely. Thank you!
4/12/2026
Maria G. VERIFIED CUSTOMER
Robert provides excellent customer service.
4/12/2026
Shawna P. VERIFIED CUSTOMER
Waiting over 3 hrs wasn’t cool especially when I was told 2 hrs. I had to pay a fee for a cancelled appointment because of it. Annoying
4/12/2026
John J. VERIFIED CUSTOMER
Sam was great at helping me and courteous. He was very attentive and really helpful. I noticed he always smile and easy to talk as he explained to me about the additional concern on my car.
He’s trustworthy.