Rosalina was great, even getting me a ride to my event after I checked in. My concern is not at all with her and more with the wait time to drop off my vehicle. I arrived at 0910 for a 0915 appointment and didn’t even get to the service bay until 1015. Cars were just lined up going nowhere. Seems like more appointments were booked than the facility could handle. Thank for allowing me to provide feedback. Rosalina was very accommodating once we were able to interact.
4/12/2026
Nam N. VERIFIED CUSTOMER
Your sales or customer representative (john), didnt inform me of the cost of my maintenance when he first talked to me. He just handed me the tablet and told me to sign. I had believed that the maintenance was still covered as the scheduled appointment said it was $0 when I booked the appointment. If I knew the cost I would've never came and wasted 3 hours for sometime oil change, tire rotation, and air filter.
4/12/2026
Nicholas R. VERIFIED CUSTOMER
Very professional and not overly pushy like some service professionals. Will look for him next service
4/12/2026
Anthony Z. VERIFIED CUSTOMER
John was great. Attentive, understanding, and followed through. Wonderful experience
4/12/2026
Lisa U. VERIFIED CUSTOMER
Thanh was professional and helpful. This is the 2nd time he has help us and both times we have been satisfied. Thank you so much for taking care of us, Thanh!
4/12/2026
Alma F. VERIFIED CUSTOMER
Rosalina was amazing, she explain very well about the service my car need. Kudos to her!
4/12/2026
Jesus C. VERIFIED CUSTOMER
Great customer service!
4/11/2026
Marjorie R. VERIFIED CUSTOMER
Great communication. Car was done on time and she went above and beyond in honoring my special request.
4/11/2026
Terri P. VERIFIED CUSTOMER
Mariel was great. She had my loaner car ready and had all my information so it was easy in and out of the service department. Texted me when she had all the information on my car. Told me what they needed to do and now we are just waiting for the parts to come in. She was very polite and kind.
4/11/2026
Thomas G. VERIFIED CUSTOMER
I was told my car would be ready at 12:30. When I got there my car hadn't been even taken to be serviced. I waited in the waiting room until 2:00! I went out to check ans it was parked on the side no one called me and I wasted my day there. Then the girl who gave me my keys just said I was wondering who's car was that. And I told her how long I was waiting and she never even apologized to me. Terrible service!!!
4/11/2026
Ramon G. VERIFIED CUSTOMER
Joseph was amazingly extremely pleasant and helpful. He advised us that we had insurance for the repair that was needed for our car. Whereas another Honda dealership had advised me that the repairs on our vehicle repair amount was $2,000 and that we had no insurance, we found out different because Joseph took the time and interest in helping us in a huge way. Thank you, Joseph!! Thank you Cerritos Honda! The other dealer was Honda in Carson. Never going back there????Mrs. Gracia
4/11/2026
Ginnine M. VERIFIED CUSTOMER
Martin provided excellent service however the wait time to be seen was a bit long even when I had an appointment and there didn’t seem to be many people there.
4/11/2026
Paulina T. VERIFIED CUSTOMER
The whole service was smooth, Manny was very professional and courteous. The car was ready when he said it would be.
4/11/2026
George M. VERIFIED CUSTOMER
Yvette is the best at her Job. I don't go to anyone else in the service dept.but her. Thank you
4/11/2026
Shadei K. VERIFIED CUSTOMER
Ruben was very professional and was very polite. He spoke to me as if he knew me for years. He shook my had and got me in and out at a decent time from when I got there at 8 am. Very nice guy.