Tony is great. Friendly and professional. Looked at my cars history and was able to recommend the proper servicing needed
4/14/2026
Jonathan C. VERIFIED CUSTOMER
Not one thumbs I mean two thumbs up thank all of you guys.
4/14/2026
Gustavo F. VERIFIED CUSTOMER
Julie is excellent at her work, has one of the best attitude I have ever witness.
She is the main reason, I look forward to my car maintenance every cycle. Thank you Julie!
4/14/2026
Wendy P. VERIFIED CUSTOMER
As always, great customer service by your team. Special thanks to Manny Montoya for taking the time to explain everything to me in a detailed manner. In addition, Valerie made sure my car and I were well taken care of and were informed.
4/14/2026
Tennel C. VERIFIED CUSTOMER
Yes, I was very satisfied with my service today. Also, when good customer service and customer service is really like. What makes me wanna continue to go back to a place.
4/14/2026
Igor P. VERIFIED CUSTOMER
well, what I can say Karina is a role model as a service representative: shi is detailed oriented, knowledgeable, kind as a person and not pushy. I have been a Toyota client for almost 30 years (since Rose Toyota????) and I can say that Karina is the best I have been contacting.
On the other side, after an oil change I had to return to the dilership and comply about some oil drips/marks I noticed on my garage floor. After car inspection in the dealarship it was found that some old oil was splashed around during the oil change, but it has not be wiped out from the pan. I had a similar experience with my other carr a few years ago. This is no good! I do not know why Norm Reeves has the lowest rating on Yelp (3.5 of 5). Some small attention for details could make big differences.It requires some attention from the management.
Agsin, thsnks to Karina I will still return back for services at Norm Reeves, but I will closely whatch the service jobs. Cheers, _igor
4/14/2026
Mike D. VERIFIED CUSTOMER
Q helped make my experience with the service department go smoothly.
4/14/2026
Rafael M. VERIFIED CUSTOMER
Take to long for oil change
4/14/2026
Mokarram H. VERIFIED CUSTOMER
Excellent Service. Excellent professionalism.
4/14/2026
Mun K. VERIFIED CUSTOMER
You are the best!!!!!
4/14/2026
Alex S. VERIFIED CUSTOMER
Edward was very professional and made sure I was kept up to date on my vehicle's status.
4/14/2026
Laurie S. VERIFIED CUSTOMER
Enrique and the service team were great. The only thing I didn't like was the price! That's the reason I will be researching other service centers centers in the area.
4/14/2026
Gretchen T. VERIFIED CUSTOMER
fast and very professional!!
4/14/2026
Rebecca S. VERIFIED CUSTOMER
From the start it was a horrible experience. I used your website to reschedule my appointment, but the app never scheduled it. I got the confirmation text, but when I called in, your staff had to fit me in. And I wished they never did. I came 15 minutes early for an appointment. But ended up waiting over an hour in my car. This was not only due to the line, but your service member "checked" us in and then I proceeded to wait the majority of an hour for another service member to notice they never checked us in. Come four o'clock, I get a call from service, at this point I had arrived at 10:30 am, to be told my car wasn't worked on because even after two service members checked me I, no one wrote down my expected service. Come 4:50, I get to check out and my third service member does not apologize or offer to make any thing right. But they also were handed me at the last moment, so they could not have known. The only timely thing I got from you guys was a text to buy my car. Which I have told everyone I know to not even bother with your location if they even wanted to. Worst day of service humanly possible aside from a time I had my engine explode due to mechanics leaving tubes unfastened.
4/14/2026
Laura V. VERIFIED CUSTOMER
Heman is very professional and a customer oriented manager
4/14/2026
Ciana S. VERIFIED CUSTOMER
Pablo did amazing going over my car history and making sure I had a good service
4/14/2026
Debbie M. VERIFIED CUSTOMER
Thank you for wonderful customer service.
4/14/2026
Sandra S. VERIFIED CUSTOMER
Q is the best! Always great!
4/14/2026
Kevin S. VERIFIED CUSTOMER
Didn't get any information on other things with my car
4/14/2026
Ronnica M. VERIFIED CUSTOMER
Service is always quick and Adrian always answers all my questions thoroughly and knowledgeable.