The Car Group

I was pleased with the customer service i received. Thank you. Mr Fraire is very nice and he explained everything to me.

He is always so thorough and I appreciate working with him everytime.

Excellent customer service! Adrian was very nice and helpful!

Javi made me feel so comfortable during my first service that he was the one I wanted again for when I needed more help!

When dropping off my vehicle, the lady assisting me wasn’t helpful in explaining why I was being asked to sign multiple times and seemed bothered when I asked her to place the iPad on the counter so I could better review and sign. I would find it more helpful and better service, if someone explained what was being requested and the reason, as well as asking for preference on completing the signatures. When my vehicle was ready, I was told that the multipoint inspection found areas of concern. I asked what these were and was instructed to read the report that was texted to me. The link loaded blank and I shared that with the staff. The staff offered to print me a copy, but later told me that a glitch in the system was not allowing for it. The staff committed to sending the report today. I have not received it. I have texted the person back requesting this information and have received no acknowledgement. I was also given the key to my car and was told it had been pulled up outside the door. My car was not near the doors, but near the entrance to the garage parked closed to wall. When I pointed that out, I was told it was told it was outside. I found the overall service experience to be lacking in care and attention.

Team did a great job

Excellent service

Thank you!

Thanks for the great service!

Great, friendly, knowledgeable staff.

Friendly, courteous and fast service.

John Bautista was great! Hes a gem!

Javier Peña is always great help. Fast service. Awsome personality.

Francisco is AMAZING!

This was the fastest and most efficient service I ever got at your dealership. Ramiro did an excellent job. I am 11/10 satisfied !

He did a great job

I would only recommend Norm Reeves Honda only if you had more employees like Benito Torres and other former employees like “Momo” who really worked with me. They have years of experience and know what people are asking for and are sympathetic towards their needs!

Great service

Good service

My first experience was not a memorable one .. but I will say that management Mr Anton to be exact went above and beyond to make things better his attention to detail and real customer service professionalism convinced me to give you another chance. It’s hard to find employees like Mr Anton with character and dignity. Please thank him again for me.