Rudy's positive attitude and friendly chatting really helped improve the experience.
4/15/2026
Monique S. VERIFIED CUSTOMER
Anthony very professional with excellent customer service
4/15/2026
Timothy L. VERIFIED CUSTOMER
John is a huge asset to the service dept, he is on top of his game. He understands the customers needs and will do everything he can to make a customer happy. Thanks John and the team, great job
4/15/2026
Lee F. VERIFIED CUSTOMER
Tony was friendly and helpful.
4/15/2026
Stuart S. VERIFIED CUSTOMER
Great, fast, personalized service. Thanks so much Hannah, great job!
Love my Prologue!!
Stu Smith
4/15/2026
Priscilla P. VERIFIED CUSTOMER
Samuel was great! He was very thorough when checking the services I may need and explained the services available to me. He was very kind, personable, and overall friendly which made it a great experience. I would absolutely request Samuel the next time I come in for service and recommend him to anyone I tell to come to Norm Reeves for service.
4/15/2026
Rex H. VERIFIED CUSTOMER
Joshua is super friendly. It was a pleasure working with him.
4/15/2026
Jeff V. VERIFIED CUSTOMER
He was very pleasant to work with I asked him to get me some prices on tires and oil changes for the transmission and he did I was very happy to deal with him and I will be back soon do get more work done
4/15/2026
Dixie W. VERIFIED CUSTOMER
Seth and the crew took great care of my car and me today! Got everything back to normal and ready to go!!
4/15/2026
Joann D. VERIFIED CUSTOMER
I did not even have time to approve the messages on text, to say or no. Until I got to the desk 10 minutes later. They brought out my already, did not even tell me where it was parked had to ask. No customer service anymore like it used to be. A guy took over for Javier named I think Roberto or Romonov, he was very rude. They forgot to reset the tire pressure setting again. So thank God I remembered what it was and how to do it. Was very disappointed in the whole customer service. Another thing whatever happened to coffee? COVID is over and other dealers have it out, or offer a cup. But that is minimal. They do not even wipe down your car anymore. Or come up with the car, no you have to walk down to end of the parking lot now. Anyways the whole experience is bad now. I will have these services done and maybe at Norm Reeves. I just hope the tech and service agents improve.
4/14/2026
Gabriela J. VERIFIED CUSTOMER
Excellent service
4/14/2026
Ryan T. VERIFIED CUSTOMER
So grateful for Thanh. Always professional, courteous, trustworthy, reliable and great customer service. Thank you Thanh! You are the reason why we always come back to Norma Reeves Honda for all our car services
4/14/2026
Tina F. VERIFIED CUSTOMER
Candice is great and always helpful
4/14/2026
Vivian V. VERIFIED CUSTOMER
I received great customer service from Clayton. He is professional, respectful, and very knowledgeable. He definitely went above and beyond assisting me with my car service. I will come back to Norm Reeves to continue receiving car maintenance.
4/14/2026
Raymond R. VERIFIED CUSTOMER
Marlen did an excellent job to ensure all that I needed done to the car was accomplished. My time is always limited and I needed to take a day off for the car’s Marlen was thorough and professional in going over repairs my car needed and maintained communication with me to keep me informed on the status of my car’s repair. I appreciate all she had done!!
4/14/2026
Nicholas C. VERIFIED CUSTOMER
I have owned Hondas since 2012. Ramez was the best service advisor I have ever had help me. It is people like him that make me only consider Honda in the future. Thank you, Ramez!
4/14/2026
Rosemarie G. VERIFIED CUSTOMER
George Juarez was very helpful and explained everything to me. I came back to get a new battery. I will continue to ask for Mr Juarez for all my future maintenance needs.
4/14/2026
Leonardo V. VERIFIED CUSTOMER
Great job genaro and mechanics
4/14/2026
Sheryl V. VERIFIED CUSTOMER
I give Brenden the highest score on his customer service!! Thank you Brenden !
4/14/2026
Ann R. VERIFIED CUSTOMER
Andrew was great! Clear communication and the car was ready quickly!!!