Tony was very helpful and kind throughout the entire process of getting my car fixed up.
4/19/2026
Joe M. VERIFIED CUSTOMER
My service advisor Anthony is wonderful. He made me feel comfortable and made the service progress easy and fast
4/19/2026
Muoi O. VERIFIED CUSTOMER
I love my car
4/19/2026
Aaron-Robin D. VERIFIED CUSTOMER
He seems like he cares about the customer
4/19/2026
Trung N. VERIFIED CUSTOMER
Viviana was very helpful and had answers to all my questions.
4/19/2026
Gabriel L. VERIFIED CUSTOMER
good service
4/19/2026
Ruth E. VERIFIED CUSTOMER
Car issues not fixed. Still vibrating and making noises after spending $1,800.
4/19/2026
Phillip B. VERIFIED CUSTOMER
Enrique was very professional, kept me informed on the repair progress and answered all my questions. I was happy to have Enrique as my service representative.
4/18/2026
Justin T. VERIFIED CUSTOMER
Great service. Thank you Edwin!
4/18/2026
Danny S. VERIFIED CUSTOMER
After years of taking my Accord to Hoen Honda in Carlsbad, I decided to give Norm Reeves a try and they far exceeded my expectations. From the moment I arrived, I was impressed by the professionalism and attentiveness of Ernesto and his team. They took the time to clearly explain their service recommendations without any pressure or unnecessary upselling, and completed the work right on schedule. It was a refreshing experience, and I will absolutely be returning for all of my future service needs.
4/18/2026
Celestine K. VERIFIED CUSTOMER
I specially asked for water in the empty reservoir for windshield wipers. I tried using it later and No fluid. It was still empty. It makes me wonder if the oil and filter was changed and the multi point check was completed!!
4/18/2026
Maria G. VERIFIED CUSTOMER
Jonathan is always explains everything my car needs, he is professional and courteous and respectful of my time and keeps me informed.
4/18/2026
Byron M. VERIFIED CUSTOMER
Excellent service from Karina!
4/18/2026
Jared G. VERIFIED CUSTOMER
No comments the service was perfect
4/18/2026
Anthony Marc. VERIFIED CUSTOMER
We were so thrilled with the awesome service we got from Denise Lopez and the service maintenance crew. Denise is just amazing - always professional, super kind, and pays attention to every little detail. She makes everything easy to understand and takes the stress out of the whole service process.
And let me tell you, the service maintenance team rocks! They make sure everything is done right. We really value how consistent and dedicated Denise and the team are. Because of their top-notch customer service, we actually look forward to dealing with them and really hope Denise continues to be our go-to service advisor. I'd totally recommend them to anyone!
4/18/2026
Margaret D. VERIFIED CUSTOMER
Excellent service and David very nice and answered all my questions
4/18/2026
Anthony L. VERIFIED CUSTOMER
Ruben did a great job he was friendly professional and a real pleasure to deal with
I really appreciate his customer service
4/18/2026
Jesus F. VERIFIED CUSTOMER
Mr. Juarez was a complete professional, from beginning to end, my experience was very satisfying.
I will return should my Fusion require any servicing.
4/18/2026
Adriana R. VERIFIED CUSTOMER
Manny Sanchez was very helpful today.
I really appreciate your help.
Thank you Manny!!!