The Car Group

The customer service representative that checked me in and out was not at all interested in providing a good service experience. He didn’t even let me know when my vehicle was ready or wher it was parked. He simply told me it was somewhere parked in a spot on the lot. He allowed me to walk off looking for my vehicle on my own. Once I spotted the vehicle, I had to return to him because he kept my key inside his desk not inside the vehicle where he said it would be. During this whole transaction the service representative sat at his desk thumbing through his cell phone without a single concern.

Two visits each time it required my going back to resolve issues due to unacceptable work.

As always, Benito was great!

As you’ve done in all my previous service visits, you’ve reinforced my belief that this is the very best place for Subaru owners to take their vehicles for service. Everyone did an excellent job and I thank you for the heads-up on other service that needs attention. We will try to schedule this as soon as our budget allows. Keep up the fine work - it is truly appreciated.

Good service and nice lounge

Can I request Ram Diego every time that I need service?

Saba was very helpful, made my experience very quick and easy. Explained everything really well.

I always have a pleasant experience here. That is why I drive all the way to West Covina instead of the closer dealership in Downey. Thank you for all you do!

Robert is the real goat! He provides clear communication, no pressure and listens to my car needs than just closing a deal. He was able to accommodate me with a fair pricing and is friendly throughout the purchase process. He gives outstanding service, shout outs to Robert, thank you!

THANK YOU, JOHN!! I originally went to Maverick Toyota (closer to my house). I was instantly harassed by the tire guy saying I needed new tires. I just bought tires 16,000 miles ago so it seemed odd, nonetheless I drive my children around so if I needed new tires, then I would buy them. Well then I realized michelin warranties the tires I bought for 55k miles so I wanted to initiate the claim. The tire guy and my service person at Maverick originally said I didn’t buy new tires. Once I produced the tire receipt, they magically found the record. The tire guy, Morris, seemed disappointed and let me know the warranty is void unless I got my recommended alignments and rotations. Almost like he was hoping I hadn’t. I did. After correcting Maverick on their math, they put in the claim. I had used 29% of my tire warranty therefore was entitled to 71% credit towards replacement. The original offer per my service person was I pay 60% warranty covers 40%. Then it switched to me paying 40% them paying 60%. Additionally, I’d need another alignment done. Mine was “bad” and “must be the roads” since I just had it done in November. I was told that to unusual treadwear, I wouldn’t get the full warranty coverage. I just had bad vibes and terrible service so I decided to pick my car up and take it to Norm Reeves. I bought my car at Norm R. And I get my major work done there. I’ve always felt like I’ve had honest service and good service people. I explained everything to John and he asked if he could run another inspection. I was okay with being charged for new tires and alignment as safety is my priority. However, after running the inspection, it was found my car didn’t need tires or alignment, or any of the other 2k+ worth of work recommended by Maverick. My husband and I are both Toyota drivers and John just earned two loyal customers to Norm Reeves. Although Maverick is closer and more convenient, The honesty and customer care at Norm Reeves sets it apart. Thank you so very much for putting my mind at ease and making me feel like I’m not just an idiot customer that should be taken advantage of.

The wait is insane but usually only when I get this advisor.

Trevor was excellent and very profesional. All my concerns were met and he went above and beyond to make sure I was taken care of.

Mr. Torrres was very helpful, I am very happy with the services.

Good service !!

Very nice and helpful!

Julie was great, she takes care of us, very professional and helpful. Very glad working with her. Keep it up Julie! Thank you for your service!

Javier was very helpful and kind made my service very easy and simple

Michael Barr is bar-none the best of the best in the Service industry. He is incredible. Providing perfect and warm customer service with informative support and a welcoming energy of pure professionalism. Can’t wait to see Michael again! ⭐️⭐️⭐️⭐️⭐️+⭐️

Thanks for the great services!

Muy buen servicio para mi ... Gracias Marlen