The Car Group

Always great service!

Excellent service and customer service

Everything went smoothly

Fantastic

Great service

John Le went above and beyond what I expected to get my car’s window fixed. He even researched an extended warranty on my vehicle that was never completed by another dealership. THAT is customer service! I’ll be back with any serious maintenance issues for sure. Thank you so much for your help!

Great service!!

Had an 11:45pm first available appointment. Arrived at 10:26pm and was quoted 3-4Hr service and I agreed to it. Sat there waiting for over 5hours. Poor communication in keeping me informed. I had to initiate status updates. Will not be returning.

10/10 Service from Miguel! Miguel was my service advisor and he was excellent from start to finish. He was attentive, answered all my questions thoroughly, and made me aware of upcoming services I might need—without ever being pushy. I truly appreciated his honesty and professionalism. It’s rare to find someone so genuine in this line of work. Highly recommend asking for Miguel if you want honest, top-notch service!

Gerardo was nothing short of awesome. Professional, friendly, helpful.

We liked the early drop off. Ruben Marquez was excellent as always for keeping us updated. Thank you.

It started with Robert and then the shuttle driver and then the service. I like that I can pick my service without any haggling Thanks

Didn’t get an update on my car when promised. Otherwise great service.

Crystal was helpful &kept me informed

Simona is great!

The customer service and professionalism demonstrated by Mr. Q. Holt were outstanding. However, the quoted repair cost exceeded expectations. This was in no way Mr. Holt’s fault, as he was courteous and helpful throughout. It may reflect broader economic pressures that compel companies to raise fees. In this instance, I declined the service, as the pricing did not seem reasonable.

Satisfied

The times that I have taken my car to Ford I always see Richard busy, helping customers. He is welcoming and friendly. He made sure my car was taken care off and made sure I had a courtesy car after Ford received the part they needed late in the day, which caused me not to have my car for another day. What I was not pleased with was a young lady that was assisting Richard next to his counter space. She didn’t greet me, until I greeted her. Since Richard was busy she assisted with the curtesy car and the first thing she said was, “make sure you return the car with a full tank, or you will be charged $9 dollars a gallon”. “We are giving you a car with a full tank”. Once I got in the curtesy car, the tank was not full it was at 327 miles. When I returned the car I made sure it was full, which placed the tank at about 357. I didn’t appreciate her attitude and unprofessionalism. I shouldn’t of been told to make sure I bring the car back on full, when it was because ford that my car was not ready and ford had to keep it an extra day. I also would like ford to coach their staff to have better interpersonal customer service . I know technology is more advance, and we really in tech to give us information, which I am fine with. It is important to teach staff to keep us personally informed of our car needs, in person face to face service.

Everything is ok

Friendly and efficient :)