Land Rover Stevens Creek Auto Repair Service

Jimmy was very personable,calm, and not pushy at all. He definitely wasn’t the car salesman that you literally run from! Haha. He did an excellent job! If we decide to come back and get that Sporty F Pace, he’s out man! If the payment is doable my car is worth it. 2018=1100 miles she’s a beaut! Thank you Jimmy again!

Great attention to detail and care

Great job, Sam

Staff was extremely friendly and welcoming, service was quick despite the long line of cars on a holiday weekend.

The service process was quick and easy.

Very prompt replies to my texts

Thank you Sam and the team for professional and personal service. Wishing you happy new year and hope for better days to come

Sam was fantastic throughout a prolonged process. He was informative and empathetic. We appreciated him and his help.

James Hale did a great job with attending to my vehicle. He provided me with updates while my vehicle was being serviced.

I brought my car in early morning of Tuesday 12/22. I was told it should be done by Thursday. I checked in on Thursday and Eric told me my warranty company was closed that day. I’m not sure why Eric did not contact them on Tuesday or Wednesday and waited until Thursday (Xmas Eve) when they were not open. Eric said he’d call them on Monday. I followed up again on Tuesday when I hadn’t heard back and Eric’s response was not to worry, he’ll let me know when my car is ready. At this point, my car had been in the shop a week for a simple water pump leak and battery change! It’s unacceptable to tell me not to worry and I’ll be contacted when it’s done. The acceptable response would be to give me an estimated date of when my car will be ready. It wasn’t until I pushed back over text and called the office that Eric then was on top of getting my car fixed and said my car would be done the following day. On top of all this, Eric kept calling me by my husband’s name even though I met Eric and introduced myself, wrote all my info at check in and corrected him on my name and he still kept calling me Sidney. I would expect much better service from Land Rover/Jaguar. When I was with BMW, I was treated with respect and there was always a sense of urgency and quality customer service, but this was the worst service I’ve received from any car shop, large or small. Calling me by a different name, waiting days before contacting my warranty and thinking it’s fine to just casually keep me waiting over a week and the lack of communication made this a terrible experience for me.

Took 5 days to replace battery

Adrian made me feel like a valued customer. Thank you!

Good Job and good interface with customer by James Hale.. I Am satisfy ????

Sam is the best service advisor I have ever experienced. A keeper.

Jimmy was fantastic to deal with. Thanks again

As usual excellent service and most responsive to questions

Excellent service!!

Eric is trustworthy and is very responsive to the needs of his clients.

Not enough feed back from the service advisor. My car was in for 9 days and I had to keep calling to find out when it would be ready It ended fine , but after buying 4 range rovers from this dealership. I would hope to have better service It ended well and my Range Rover drives like a new car again. 2016 with 29,000 Miles

I was really impressed with the service and also the information that was provided was very thorough. Customer service and technicians were amazing! Thanks so much.