Sam was truly so accommodating and helpful. Really had the most pleasant experience at LandRover Stevens Creek.
2/10/2021
Ann M. VERIFIED CUSTOMER
James handled the whole process quickly and my car was completed when promised.
2/9/2021
Rodrigo D. VERIFIED CUSTOMER
Sam did a very good job on this time of pandemic. He made the drop off as fast as possible so I can leave the premises right away. Also the service was done ahead of time as promised. I am very satisfied with the service overall.
2/7/2021
Leslie P. VERIFIED CUSTOMER
Thanks Eric!
2/6/2021
Ali T. VERIFIED CUSTOMER
Jimmy Hale was very helpful.
2/6/2021
Dilip R. VERIFIED CUSTOMER
Thanks Eric for your help.
2/5/2021
Nitin P. VERIFIED CUSTOMER
For sure, will respond with a super 5 stars for Eric! He is a gem of a person and a thorough professional as well. I’m glad I had an opportunity to do business with him.
2/5/2021
Ben F. VERIFIED CUSTOMER
Great overall service.
2/5/2021
Jennifer S. VERIFIED CUSTOMER
Sam was great! Thank you for keeping all the interactions outdoors.
2/5/2021
Ty C. VERIFIED CUSTOMER
My car was there a week. I thought that was too long. I will never drop it for service without a loaner again. If you buy a $120k car your dealership should have enough loaners for its service customers.
2/5/2021
Robert S. VERIFIED CUSTOMER
Excellent customer service, thank you for the professionalism.
2/5/2021
Michael K. VERIFIED CUSTOMER
Shop is definitely quick- from time dropping off car and whole process of completing paperwork when work accomplished.
Your staff are well trained and tuned for smooth total experience.
2/5/2021
Lesha O. VERIFIED CUSTOMER
Everybody at Land Rover is awesome! Sam who helped me is absolutely exceptional. He is always so polite, understanding, professional and takes care of my vehicles issues. Perfect example of the best customer service. Thank you so much!
2/4/2021
Aditya G. VERIFIED CUSTOMER
I had specifically asked to check for the battery of the vehicle as it was showing a low battery warning. Although the paper work told me that the battery was charged for 40 mins, the warning still stayed. Eric did not give me logical and satisfactory explanation as to why I still see the warning. Also, the side skirts weren’t cleaned as part of the complimentary cleaning. Disappointed with the service as I have been a valuable customer for last 3 years.
2/4/2021
Anita S. VERIFIED CUSTOMER
Looks great thanks for all the extra help.
2/4/2021
Juan Carlos. VERIFIED CUSTOMER
Good job
2/4/2021
Michelle B. VERIFIED CUSTOMER
Had you mentioned I need new tires during my service rather than at the end, I most likely would have had them installed at you dealership.
2/4/2021
Jagbir N. VERIFIED CUSTOMER
Thanks for updating me on daily basis while my truck was in for repair.
2/4/2021
Ramit B. VERIFIED CUSTOMER
Great people great service
Sam is the greatest ??????
2/2/2021
Krish K. VERIFIED CUSTOMER
I made an appointment (9:30 AM) in website. I left my car the night before. Received an email at 12 noon that it is being taken care of. Never received an update till the end of the day. At 5:30 when I called, the service shop was shutdown and I left a message in the voicemail. On the 2nd day, I did not receive a call back. I called at 10:30 AM and I was told that it will be ready that day. My expectation when I made a morning appointment is that it will be serviced on the same day. If that is not done, I expected a call. I did not receive it. When I left a voice mail, I expected a call in the morning. I did not receive it. There seems to be no respect for the customers. This is very disappointing is far less than I expect from a Luxury car dealer service.