We had a pre-arranged appointment for an oil change and dropped our vehicle at the arranged time. We were told it would take 1-2 hrs to complete and left to do other business. Upon returning to the service department 2 hrs later, we discovered that our vehicle had not yet even been taken in to start our service? The service writer explained that they had been very busy, and could not start our service? She explained that we would have to wait 1-2 hrs more for the service to be completed? I explained that this would not be acceptable to us and asked for our keys back, and that we would be taking our car to a different service provider. She then made arrangements to get our car in at that time, but we still had to wait another hour? My question is why do I need an appointment to have service done if that schedule is not adhere to? I. The future we may take our vehicle elsewhere for service!
1/7/2021
Tiffany M. VERIFIED CUSTOMER
I typically pay $65 for an oil change and was surprised when I got the call about how much I was charged for an oil change only. I find it very expensive as I paid $91 for the oil change. I would have liked to know what I was going to be paying but felt rushed when I brought the vehicle in. Moving forward I will be having oil changes elsewhere
1/6/2021
Charles C. VERIFIED CUSTOMER
Every friendly staff and great text updates during the time my Subaru was in for service. Price for oil change, tire rotation and vehicle inspection was very reasonable as compared to the local tire shop and I have the confidence that the right service was performed since they deal in Subaru’s.
1/6/2021
Dale L. VERIFIED CUSTOMER
Shay went above very & beyond in meeting my expectations. I will be returning to Big Island Motors because of her!
1/5/2021
Marianne T. VERIFIED CUSTOMER
Outstanding customer service. One of a kind.
1/5/2021
Genevieve A. VERIFIED CUSTOMER
Very pleasant experience with customer service representative
1/1/2021
Fredrick G. VERIFIED CUSTOMER
Every one was great, especially those at the desk.
12/31/2020
David F. VERIFIED CUSTOMER
Good job! Thanks
12/25/2020
Teri /. VERIFIED CUSTOMER
Shauna was wonderful. Thank you.
12/25/2020
Barbara P. VERIFIED CUSTOMER
Great customer service today. Quick turnaround and everyone efficient and helpful.
12/24/2020
Ethel A. VERIFIED CUSTOMER
None
12/19/2020
Henry C. VERIFIED CUSTOMER
Great guy, great service
12/19/2020
Donald K. VERIFIED CUSTOMER
Accommodated me as a walk-in and had all the parts necessary.
12/19/2020
Sarina A. VERIFIED CUSTOMER
Great Customer Service and Servicing of my car repair.
Mahalo, Sarina A
12/18/2020
Jean F. VERIFIED CUSTOMER
Very prompt service is much appreciated
12/15/2020
Jessica S. VERIFIED CUSTOMER
My disappointment is with the condition of your facility and my experience when I went to the parts department to pick up my rubber floor mats that took 3 months to arrive and out of 4 employees only one had on a mask. They also allowed another customer to come in and she too had no mask. There are signs posted outside that said "no mask no service", yet the employees was not wearing it. I thought if I took my car to be serviced who knows if they will wear a mask when they are in my car. So disappointing, had I known this I proably would not have purchased my car even though I really love my palisade. The appearance of your business and employees also represents the quality of service you provide.
12/12/2020
James W. VERIFIED CUSTOMER
Aloha! Actually the service I received on Thursday, 12/10/20 was outstanding as always. However, one of the services I requested was the replacement of my three wiper blades (two front, one back). Because my car is parked in the sun, I do this once/year. I was shocked to learn that the cost of the three blades was $92.55!! One year ago, the three blade replacements cost was $39.21 (December 18, 2019). I understand costs go up, but this seems highly unusual... Do you have an explanation?
Many thanks, Jim Waddington
2018 Crosstrek
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