Lem Was SO HELPFUL! Honestly, Ive had bad experiences with your customer service in the past and was a little worried about coming back to the service department. But was so happy with the way Lem went out of his way to help me. Seriously stoked. Friendly, happy, easy to communicate with and got my issues all taken care of with his follow through. He deserves a pat on the back. Keep up the good work!
Sincerely,
Keska B
3/31/2021
Laura L. VERIFIED CUSTOMER
Mahalo for a great service experience!
3/31/2021
Steven F. VERIFIED CUSTOMER
This is the third time I brought the car in for this issue and its never been even addressed because its an intermittent problem. To expect the problem to act up infront of the dealership is just not going to happen. This problem is well over 5 years now. I just don't know what to say except my warranty expires soon and I have a vehicle that is destined to break.
3/31/2021
Carolynn M. VERIFIED CUSTOMER
Fast customer service oriented team.
3/31/2021
Peter V. VERIFIED CUSTOMER
Thanks for service on short notice. 200,000 +
miles on my 6 & still going strong @38 mpg
all-around driving. B. I. Motors #1 in both sales
and service.
3/30/2021
Denise V. VERIFIED CUSTOMER
Great job. Thank you
3/30/2021
Reeve W. VERIFIED CUSTOMER
Customer service Manager, Lem Queja (sp?) and Sales Associate Jon Neikirk are among the best in the business
3/30/2021
Shirley S. VERIFIED CUSTOMER
The friendly, and kind help was delightful today. Have never received better help in the past.
3/27/2021
Yolanda N. VERIFIED CUSTOMER
Didnt take that long to wait for the service done as expected. Very much satisfied with the courtesy ride fr Aura
3/27/2021
Jeri D. VERIFIED CUSTOMER
Happy to see how much the department has improved over previous visits. Thank you.
3/26/2021
Hugh K. VERIFIED CUSTOMER
The best most accommodating group I have ever dealt with
3/26/2021
Malcolm G. VERIFIED CUSTOMER
TOP SHAPE
3/26/2021
Teresa B. VERIFIED CUSTOMER
Bought my car from your dealership because your service team is awesome. Very nice and honest.
3/26/2021
Daniel C. VERIFIED CUSTOMER
Signed up for a transmission service and inspection through the website, and when I arrived they only had me down for an oil change and tire rotation. I was then talked out of a transmission service, seemed like they didn't want to do the job. Also the receptionist didn't know what I mean by wanting to service my transmission. I then told them that I didnt need my tires rotated because I had just had them rotated a week ago. My tires ended up getting rotated anyways so now they have been rotated twice in two weeks. Also $100 for an oil change is ridiculous, I am never bringing my car back for service again.
3/26/2021
Claudia B. VERIFIED CUSTOMER
I came in for a simple oil change and i left paying double the amount of an oil change at Lex Brodies i have been a customer with you guys for many years and you guys didnt tell me that it was going to cost me 106 dollars to get an oil change where at Lex Brodies its 50 to 60 dollars only! Shame on you
3/26/2021
Thomas T. VERIFIED CUSTOMER
Your service department representative was awesome and reinstalled my faith in dealer service department. Thank you
3/25/2021
Luke M. VERIFIED CUSTOMER
Amazing!
3/24/2021
Karen L. VERIFIED CUSTOMER
Aloha and the service went very well, however I had a 10:30a appointment and did not get my car until 2:00p. I was told it would take this long and next time I will schedule my service for first thing in the morning.
3/23/2021
Mary H. VERIFIED CUSTOMER
The service people, and the ladies behind the desk are so helpful and cheerful.