Everyone we encountered was friendly and knowledgeable. We were very happy with the service. We will definitely use you in the future. Thank you
4/8/2021
Barbara T. VERIFIED CUSTOMER
Wonder service and staff thank you
4/8/2021
Rose M. VERIFIED CUSTOMER
Shayna was pleasant to talk with, comforting and respectful. An asset for the company. I am sorry to hear of the losses of your employees.
4/7/2021
Jodi C. VERIFIED CUSTOMER
Please let me know when the estimate come in for the automatic light switch and the moulding for the roof its the passenger side thank you
4/6/2021
Leonora K. VERIFIED CUSTOMER
The person I was in contact with was very friendly and personable. I liked that the next appointment was already set.
4/6/2021
Virginia A. VERIFIED CUSTOMER
Thank you
4/4/2021
Robin B. VERIFIED CUSTOMER
We did a pre-service go around the car, but not a post. It would send a better message of mutual protection and concern for your clients if you also did a post-service inspection for dents and scratches as well.
4/3/2021
Daniel Y. VERIFIED CUSTOMER
Service dept put the wrong oil in my vehicle. My vehicle takes 0w20 full synthetic...your service people put 10W30 in my vehicle. I want this problem resolved immediately.
4/3/2021
Jonathan R. VERIFIED CUSTOMER
My car will not go into gear and is being towed back to big island motors now
4/3/2021
Elena S. VERIFIED CUSTOMER
Thank you, Aura, very much!
4/3/2021
Alexandria S. VERIFIED CUSTOMER
Thank you for the excellent service that was provided on my vehicle.
4/2/2021
Sherrill D. VERIFIED CUSTOMER
THE SERVICE DEPARTMENT IS DA BEST Da gurls in the office are on it and deserve a big raise. Ill be back.
4/2/2021
Vivian W. VERIFIED CUSTOMER
Yea as always! Really appreciate my pick up driver, and drop off at work , and back again, Mikala! Glad to see you guys don’t have a turn around in employee’s, girls & guys in the office are always great! Always glad to see Jonathan Neikirk , my salesman, there too! Lookin to buy a new car for my husband, or slightly used! Will be dropping by!!
Aloha
Vivian W
4/1/2021
Keska B. VERIFIED CUSTOMER
Lem Was SO HELPFUL! Honestly, Ive had bad experiences with your customer service in the past and was a little worried about coming back to the service department. But was so happy with the way Lem went out of his way to help me. Seriously stoked. Friendly, happy, easy to communicate with and got my issues all taken care of with his follow through. He deserves a pat on the back. Keep up the good work!
Sincerely,
Keska B
3/31/2021
Laura L. VERIFIED CUSTOMER
Mahalo for a great service experience!
3/31/2021
Steven F. VERIFIED CUSTOMER
This is the third time I brought the car in for this issue and its never been even addressed because its an intermittent problem. To expect the problem to act up infront of the dealership is just not going to happen. This problem is well over 5 years now. I just don't know what to say except my warranty expires soon and I have a vehicle that is destined to break.
3/31/2021
Carolynn M. VERIFIED CUSTOMER
Fast customer service oriented team.
3/31/2021
Peter V. VERIFIED CUSTOMER
Thanks for service on short notice. 200,000 +
miles on my 6 & still going strong @38 mpg
all-around driving. B. I. Motors #1 in both sales
and service.