Friendly and efficient. Not happy with having to pay for a system that was replaced 2 years ago but that isn’t the fault of Big Island Motors. Service personnel were excellent.
12/2/2023
Randal K. VERIFIED CUSTOMER
Wonderful
12/1/2023
Eui P. VERIFIED CUSTOMER
Receptionist was not friendly
12/1/2023
Donna-Mae K. VERIFIED CUSTOMER
Thank-you Big Island Motors???????? You all are (da bomb) Awesome and very pleased with professionalism, courtesy, 'akamai????????????
Mahalo 'Iwalani Kalei????
11/30/2023
Christopher S. VERIFIED CUSTOMER
Serious issue with my car----driver seat belt buckle needed to be replaced. We were told the part would be there in a week. It took several weeks to come. No one called to follow up with us or return our calls. My husband had to go to the dealership to get any information regarding part status. When it finally came in, we were asked if we had an appointment to get the seat belt replaced??? We need to wait 2 more weeks to get the part changed! The day of the service it took hours to complete. They knew my husband was waiting there. They made no attempt to keep him informed or expedite the work. I drove my car for over a month without a functioning seat belt but your dealership didn't seem to care. The service was so bad, we wish we never bought my Hyundai!!! I love the car but not the service provided by the dealership service department
11/18/2023
Aura K. VERIFIED CUSTOMER
Amazing Service, Amazing people
11/17/2023
Design Partners. VERIFIED CUSTOMER
My service plus changing of 4 new tires took longer than I expected. I also noticed that once in the car the indicator light came on for low pressure. I would have hoped that the tech would have checked the tire pressure sensor at the same time he changed the tires. But that was not the case, and now I have to come back to change them.
Also I couldn’t contact anyone in the service dept to confirm my appointment. I had to call the sales ofc and they emailed the service dept.
something seems to be disconnected here.
Anyway, our family owns severa business in Hawaii. I would like to continue to use local services. As we hope the same for our business. But it’s getting difficult. Please help train or retrain your staff.
11/16/2023
Peter V. VERIFIED CUSTOMER
Big Island Motors has serviced my Mazda 6 over thirty times
In the 10 years I have owned it (250,000 miles) and I score the service department a 10 on every visit.
11/10/2023
Marilyn C. VERIFIED CUSTOMER
Friendly staff
11/8/2023
Elena S. VERIFIED CUSTOMER
Thank you!
11/8/2023
Vicki F. VERIFIED CUSTOMER
Aura was very gracious in assisting me. Mahalo
11/8/2023
Colleen B. VERIFIED CUSTOMER
It took me six weeks to get into you. Add an appointment at 11 in my car didn’t get in until 1245 that is not acceptable.
11/5/2023
Daniel B. VERIFIED CUSTOMER
All good. Professional and all work was done as promised.
11/3/2023
Gerald M. VERIFIED CUSTOMER
Professional and timely
10/26/2023
Charlotte D. VERIFIED CUSTOMER
Very kind and friendly n professional service by All the employees
10/26/2023
Edgar S. VERIFIED CUSTOMER
Everyone was friendly and professional
10/21/2023
Kelly C. VERIFIED CUSTOMER
Thank you
10/18/2023
Tanya Y. VERIFIED CUSTOMER
Great Customer Service! Sincerely appreciated squeezing me for ? diagnostic’s appointment same day as I reported the battery problem.
10/18/2023
Edward R. VERIFIED CUSTOMER
The Service Reps were effective, informative and prompt.
10/15/2023
Leisaac M. VERIFIED CUSTOMER
Your service was very simple understanding & fast. I would recommend anyone to send their car for service to y’all’s
Thank you for your service