When I checked in for services, the kind gentleman I think his name was Mikela? He was very helpful and walked out to the car with me and upon pickup he came out and explained everything I needed to know and when to schedule my next service. Great customer service!
1/7/2024
Ronald M. VERIFIED CUSTOMER
Mikala was very thorough with explaining the services and costs, with my Sonata. He answered all my concerns and questions with great satisfaction.
1/7/2024
Diana P. VERIFIED CUSTOMER
Always professional service and text to advise of service with options if any questions.
1/6/2024
Reeve W. VERIFIED CUSTOMER
Superb service as usual. Big Island Motors Service Manager- Len Queja- is the best in the business.
1/5/2024
Caitlin H. VERIFIED CUSTOMER
We called 3 weeks ago to secure an appointment today. It was made for 11:30. My husband left work early so he could bring the car in and then he is told it won’t be ready to be seen for 2.5 hours. Pretty unprofessional and shameful to not be considerate of a customer’s time. The least you could have done was call or email us to tell us that our appointment time is going to have to be moved. Such a terrible way to run a business.
12/30/2023
Gary S. VERIFIED CUSTOMER
Is Big Island Motors able to handle my claim with State Farm Insurance regarding forms & pictures?
12/30/2023
Thomas C. VERIFIED CUSTOMER
The service team was above n beyond as I was late for my appointment they made adjustments and made sure transportation was available to assist me
12/29/2023
Chris S. VERIFIED CUSTOMER
Great experience as always! Friendly staff, clear details about the service, quick turnaround, and the shuttle service was very helpful.
12/28/2023
Ronald B. VERIFIED CUSTOMER
1 year check up, all good, only 5,000 miles, should be good. I did ask about upgrading headlights to LED, but was told it would void my warranty , not good, so left it. I do hope you put LED’s in new models!
12/16/2023
Marilyn F. VERIFIED CUSTOMER
The service team were so kind and efficient. Makala was fantastic in prescribing the right service. Thank you !
12/16/2023
Joanna S. VERIFIED CUSTOMER
Work wasn’t done as quoted; as a result I have to bring it back…..in a month. Duration of the whole process took more than two months.
The job took all day due to staffing and scheduling.
12/15/2023
John A. VERIFIED CUSTOMER
Thoroughly disgusted by sales & service departments’ failure to communicate. Social media will hear about it.
12/15/2023
Kathleen M. VERIFIED CUSTOMER
It took 3.5 hours for a diagnostic to be done on my Tucson, just to determine that a new drivers side door panel electrical control unit needed to be ordered, months after the mechanic had installed a new panel (same drivers side door handle panel) was installed and retired to me not functioning.
There is a need for more mechanics, and customer service representatives who can assess what needs done at the time the issue is brought to their attention, while standing in front of them.
Also, many calls and messages left to the service department have not been answered or responded to.
12/13/2023
Philip S. VERIFIED CUSTOMER
The mechanic left the interior covered in transmission oil. Took way to long to do the service I was quoted 1 hour and I ended up waiting 5 hours. I would not reccomend.
12/13/2023
Linda D. VERIFIED CUSTOMER
Your new service manager Kala is great — knowledgeable, pleasant, smart, reasonable. Definitely an asset as an interface with the public – a keeper!
12/12/2023
Peter V. VERIFIED CUSTOMER
Excellent service, as usual, for the past 9 years????
12/11/2023
Laurinda B. VERIFIED CUSTOMER
I already submitted my response!!
12/10/2023
Andrew M. VERIFIED CUSTOMER
Always an AWESOME experience working with everyone ??!
I'm way beyond PLEASED with the service i always get!
Mahalo Mahalo Mahalo