Dwain has always been a very good person to deal with. It's kept me coming back.
7/14/2023
Vernon A. VERIFIED CUSTOMER
Dwain went the extra mile to resolve my car's issues
7/14/2023
Michael D. VERIFIED CUSTOMER
Serra Honda service squeezed my Acura MDX in for an oil change and tire rotation when they and other shops were overbooked. Not only that, they had it completed by 8:30am. I could have probably tried the local Acura dealership, but I like and trust Serra Honda in Grandville more. We've been taking our Honda vehicles here for years and I'm glad they fit my Acura (which is basically a Honda) into their busy schedule. Thanks so much!
7/14/2023
Samuel L. VERIFIED CUSTOMER
Communication needs to be improved. Had to contact the dealership for updates on repair and to arrange to pick up vehicle in the evening, after having been told to expect a call back.
7/14/2023
Katherine S. VERIFIED CUSTOMER
Estimated time was on point. When item promised wasn’t included, he had it taken care of right away. Philips the best!
7/14/2023
Timothy H. VERIFIED CUSTOMER
Great service and amazing service advisor!
7/13/2023
Tim /. VERIFIED CUSTOMER
Dwain always provides good service, explains the issue and provides options to fixing the problem.
7/13/2023
Joan P. VERIFIED CUSTOMER
Thank you
7/13/2023
Judith C. VERIFIED CUSTOMER
Always happy with Serra. Thanks Phillp
7/13/2023
Drew V. VERIFIED CUSTOMER
Easy to work with
7/13/2023
Jarrod L. VERIFIED CUSTOMER
Phil was super nice and helpful. He understood and answered my questions.
7/13/2023
Toni V. VERIFIED CUSTOMER
My appointment went as expected...no surprises. Easy to book the appointment, grateful for the text reminder, and time quoted was accurate.
7/12/2023
John K. VERIFIED CUSTOMER
Hopefully you found and resolved problem that plagued me for over two years. Shania was extremely helpful.
7/12/2023
Evelyn S. VERIFIED CUSTOMER
Prompt and quick
7/12/2023
Anna B. VERIFIED CUSTOMER
Dustin provided me with excellent and professional service.
7/12/2023
Barbara E. VERIFIED CUSTOMER
Great Service
7/12/2023
Roger M. VERIFIED CUSTOMER
Shania did a great job keeping me informed of the process. Work was done when promised. I received a full report of the completed work and everything was in order. The whole experience was very well done.
7/12/2023
Karon S. VERIFIED CUSTOMER
Very pleased
7/12/2023
Chad K. VERIFIED CUSTOMER
Awesome service! Thanks so much for helping with the recall on my son's vehicle.
Nancy Kamphuis
7/12/2023
George E. VERIFIED CUSTOMER
Grateful for the work that was done. As well, thankful for the woman who helped me after hours pick up my car. I was not aware that the service department closed early and that there would not be a cashier available for later pick up. she had blonde hair And was extremely courteous and helpful. Thanks to her and another lady whose first day happen to be that day that I picked up my car. I was able to pick up the vehicle that night — so thank you. Service with a smile. Have a great rest of the week.