Felt like we were given the run around. Diagnostics in your shop only showed an intermittent camshaft error. Took it into another shop the next day and their diagnostics clearly showed not only the camshaft error but also that 2 of the 4 cylinders were missing. Very disappointed.
12/3/2018
MARCEL F. VERIFIED CUSTOMER
Getting access to a part was extremely difficult due to my seat wouldn't release forward. Initially the manager said they couldn't complete the job due to lack of access. They were persistent and got the job done.
11/28/2018
Richard H. VERIFIED CUSTOMER
Always get treated good there
11/27/2018
LAURA R. VERIFIED CUSTOMER
Thank You to Jeff and Larry!!!!!
11/23/2018
GLORIA O. VERIFIED CUSTOMER
C J and Moe were so nice and well informed. They answered every question and were so patient as I made a decision. I will be back
11/22/2018
Peter O. VERIFIED CUSTOMER
Awesome service! They fixed two recall parts within 30 minutes. I'll be back again for regular maintenance.
11/20/2018
Kevin C. VERIFIED CUSTOMER
Two hours for a simple oil chance and to look for a leak seems a bit much. Oil changes should be pretty fast, especially with an appointment made.
11/20/2018
Francisco S. VERIFIED CUSTOMER
The staff were nice enough to give me a lift back to my house. I would’ve walked but since school was cancelled due to the snow storm and I had my daughter with me they took us home. Thank you for that!
11/16/2018
Linda L. VERIFIED CUSTOMER
Fast and complete
11/15/2018
Alexis J. VERIFIED CUSTOMER
Excellent service !! Service guy is always very helpful and honest
11/14/2018
KATHRYN P. VERIFIED CUSTOMER
My service rep, Larry, was absolutely fantastic! He is a great member to your team
11/8/2018
Jamie M. VERIFIED CUSTOMER
Excellent personal service
11/8/2018
Brice B. VERIFIED CUSTOMER
Larry went above and beyond to fix my Jetta and get me back on the road Thank you very much Brice B
11/8/2018
JEFFERY B. VERIFIED CUSTOMER
I’d like to the service I got from the service department. Everyone there was very polite. My issue is with the overall policy possibly that exist with VW. When we bought our use Jetta we did not realize that the seatbelt did not work. We did not have to get the oil change until 10,000 miles. We tried to make an appointment sooner, but there was an influx of used Jetta TDI said they were trying to process through. Our oil changed and it up taking us two months to schedule. We paid the fee because of course our children need to be safe. I would think VW would want that for all customers. We have bought many cars from Auffenberg and love the service. We just thought you would want to know about this little issue.
11/3/2018
KIMBERLY B. VERIFIED CUSTOMER
I was used to service managers coming out to meet me at my car (in Texas), but here in Illinois, they ignored me until I went inside. I was told by the reservation line that they opened at 7:30am, but sign said 7:00am & they let me sit outside for 15 minutes before I realized! The actual service was well done, but initial impression was not good.
11/3/2018
Loren C. VERIFIED CUSTOMER
We are always pleased with the services you provide. Thanks