I don't think it's right to schedule people for appointments when there is a backlog of work and a shortage of technicians. I arrived at 9am for my 9am appointment and ended up sitting there for 2+ hours before my car was even brought into the garage for a quick oil change and tire rotation. Really frustrating. And, the other two people who were in the waiting room had the same experience. Their appointments were at 8:00 and 8:30...but there vehicles weren't serviced until 11:00. Then, we learned about the backlog of vehicles, and that the other technicians don't even arrive until 9am. This is very unprofessional to schedule appointments for people who are waiting when you know full well that they will be sitting for hours. Very disappointing and frustrating for all three of us.
10/3/2018
DAVID M. VERIFIED CUSTOMER
Our final discounted oil change from a service plan purchased with the vehicle was not used due to the vehicle mileage being slightly over the 80,000 mark. That's $80 more out of our pocket when the pre-purchased plan should have covered this interval. Never again.
9/27/2018
JASON M. VERIFIED CUSTOMER
Jeff **** was very professional and took my time into consideration at write up!
Great Job
9/26/2018
Mark W. VERIFIED CUSTOMER
Disappointed that an 8 am auto butler appt did not get done till almost 10 am....this may have been the longest wait
9/26/2018
ANDREW M. VERIFIED CUSTOMER
Amazing service!
9/25/2018
Toni T. VERIFIED CUSTOMER
Fantastic! Feels like a new car with 196,000 plus miles??????
9/22/2018
Carol G. VERIFIED CUSTOMER
U could have washed it
9/21/2018
Charlene H. VERIFIED CUSTOMER
I have always had good service experiences with Auffenberg. The service staff is very cordial and helpful. Thank You!
9/21/2018
YARA M. VERIFIED CUSTOMER
Jeff and Larry were great! Very helpful and done quickly. Thanks!
9/20/2018
Joseph A. VERIFIED CUSTOMER
Jeff is a most excellent service manager
9/20/2018
Paul R. VERIFIED CUSTOMER
The service dept has always treated me very well
9/16/2018
Earnestine K. VERIFIED CUSTOMER
Thanks for excellent job
9/16/2018
PAUL H. VERIFIED CUSTOMER
Truly the best service I've ever received at a car dealership. I'm 63, so that says a lot.
Paul (<:')
Jesus first!
9/15/2018
LINDA D. VERIFIED CUSTOMER
The service department at Auffenberg Volkswagen is excellent. I have never had a bad experience there. The staff is friendly, accommodating, and very respectful. I recommend them to everyone.
9/15/2018
Betty M. VERIFIED CUSTOMER
Took far too long to make repair. My car was in the shop for almost 2 weeks, to repair damage from hitting a pothole. When I arrived to pick up my car, because the service department is under staffed and there’s no cashiers at all, I had to wait at least 20 minutes to pay my bill and actually get my car. Extremely poor management and customer service.
9/14/2018
DEBORAH F. VERIFIED CUSTOMER
Always professional and nice. For years the reason I have stuck with VW
9/13/2018
ROLEEN F. VERIFIED CUSTOMER
Service desk took care of checking in and out as well as informing me of the working time frame. A plus service. Thank you.
9/13/2018
XAVIERA V. VERIFIED CUSTOMER
Even though the service center was busy, great customer service was still provided. Thanks Service Team!!!
9/12/2018
ED J. VERIFIED CUSTOMER
I was greeted with a hand shake and courteous response. I was immediately taken care of and my car was ready in a very timely manner. I would recommend Auffenberg's to everyone