Took about 2 hours to "wash" my car and walk out and looks like it was never washed. Kind of a waste of time of you ask me.
8/9/2018
TINA L. VERIFIED CUSTOMER
Service was not done today. After waiting two hours and the service not even started, I left. After calling back and explaining the situation to your representative, it will now be done on the 27th.
8/7/2018
Jeremy J. VERIFIED CUSTOMER
Your services department is the best in St. Louis, regardless of brand.
8/5/2018
DEBORAH O. VERIFIED CUSTOMER
Jeff was absolutely great from the beginning to the end! I really appreciated the text updates !!
8/4/2018
WILLIAM D. VERIFIED CUSTOMER
Had to come back to put fuel in my TDI to finish the buy back program
8/4/2018
Charles K. VERIFIED CUSTOMER
Larry was great
8/3/2018
Deborah W. VERIFIED CUSTOMER
all good
8/3/2018
Benjamin C. VERIFIED CUSTOMER
Appointment made almost two weeks in advance - tire is not in stock on day of appt
Had to enter personal info for fifth time
Was told next day pickup would be "worst case scenario" - no further communication until next day
Next day, get call about work unrelated to delayed part - clearly nothing was done day of appointment
Get call about burnt out bulb before tech bothered to look at the light because "theres no light on dash indicating burnt out bulb"
No follow up on why i dont have a properly working bulb warning light
Get call about my new wheel. Get told that theres nothing on paperwork about new wheel. After i specifically wrote that down and discussed at check-in
When i picked up the car, the cashier didnt go through what was done or answer any questions
When i picked up the car, the TPMS light was still on (whole reason for appointment)
All of these issues are just from this one simple trip. Since my previous visits have all been like this we have chosen to take our business elsewhere in the future and advise our clients friends and family with VWs to do the same
8/3/2018
PAUL N. VERIFIED CUSTOMER
Had an 8 am apt. Arrived 5 minutes early. It took 39 minutes before I checked in with the service advisor. Waited another 1 1/2 hours before I left with nothing done to my car. You do not know the meaning of customer service or what it to keep appointments. You make a visit to the doctor's office seem speedy. I will not be back for service or to purchase a new car. PAUL N
8/1/2018
MICHAEL F. VERIFIED CUSTOMER
Have always gotten good service and they are helpful and friendly
7/31/2018
PATRICK K. VERIFIED CUSTOMER
Auto butler today... car looks brand new. Great
Service from the service dept. had trouble with
The back windows when we recently put them
Down for the first time since we got the car.
They wouldn’t close. They would go back down.
Jeff fixed them in less than 5 minutes. Been
Going to Auffenberg VW since we moved here
Over 12 years ago.
7/31/2018
Micah B. VERIFIED CUSTOMER
The tint on my driver door window was scratched during the service.
7/26/2018
SHELLY H. VERIFIED CUSTOMER
Fantastic service.
7/25/2018
LAVETRICE M. VERIFIED CUSTOMER
Waited 4 hours 15 minutes vehicle not completely vacuumed it was like this last time I actually detail vacuum my car better
7/24/2018
Shirley R. VERIFIED CUSTOMER
As always, the staff at Auffenberg VW is fantastic! Manager, Larry Haines was able to get my car in for servicing the day after I called with a problem, even though they were booked far ahead. I left my car in the morning, an appointment did not show up and the service department had my car ready by 4pm! I always recommend Auffenberg VW... I tell people that I'm treated as though I'm a 'favorite aunt' by all the staff-- probably how every one who goes there thinks!
7/23/2018
Ken H. VERIFIED CUSTOMER
Didn't have an appointment so didn't know when they would get to my car.Saw it was up on the lift as I was going out the door.
the mechanic called me at home and explained the problem. Very professional. Larry was great also. Treated me nicely kept me informed. Will go back if needed.
7/23/2018
Craig Z. VERIFIED CUSTOMER
Larry is the best.
7/21/2018
Carrie N. VERIFIED CUSTOMER
Larry was very good and my issue was resolved in a timely manner. Excellent service.
7/19/2018
KENNETH J. VERIFIED CUSTOMER
It seems to be a very nice place.
7/18/2018
James G. VERIFIED CUSTOMER
We did not even have our oil changed. We had an appointment time for 745am and at 845 our car has not even been moved from where we parked it on arrival. Which is unacceptable. So we left with the vehicle not having the oil changed. We would like a refund of our service contracts.
Please have a manager call us.
James G