There were some issues with my my Auto Butler service contract but a single call helped to resolve the issues quickly.
6/21/2018
Joseph L. VERIFIED CUSTOMER
Jeff the serviceman is always helpful, hard working and professional. He’s honest and will provide you with facts on issues. The service department is very friendly as well.
6/14/2018
Stepen R. VERIFIED CUSTOMER
Nearly impossible to reach service desk or mechanics. When you call in you are routed around between three people just to get a voicemail. Should be simple to contact service desk or mechanics.
6/14/2018
Timothy M. VERIFIED CUSTOMER
Kind of slow took 2 hrs for an oil change otherwise satisfied
6/9/2018
Richard Z. VERIFIED CUSTOMER
As always, great service from Auffenberg VW! Thank you!
6/9/2018
Michael W. VERIFIED CUSTOMER
I always received excellent service! Jeff is always Very courteous and knows his job very well! I love my volkswagen... it is the best car I’ve ever had!
6/8/2018
Lamar D. VERIFIED CUSTOMER
Larry took care of me after they left the brake fluid reservoir cap came loose and leaked.
6/6/2018
Karo M. VERIFIED CUSTOMER
You have a great service team
6/6/2018
William H. VERIFIED CUSTOMER
The only bummer was that the service tech checking in vehicles was swamped. Would’ve been good to get him some backup.
6/5/2018
Jason Z. VERIFIED CUSTOMER
Jeff was extremely helpful and caring while taking care of me. Your staff was great and everything was done in a timely matter.
6/3/2018
Sharon B. VERIFIED CUSTOMER
Larry and Jeff were great, but how can they really succeed when you have them SO short staffed??! I scheduled my 40k service with oil change and tie rotation, but because appointments are not booked on site (and with some call center), they overbooked the shop and I now have to do a SECOND appointment to do the 40k service. Shame on you VW!! Hire back the cashier and get another person to help Jeff. This is just ridiculous. You think I'll buy another car???
6/2/2018
Richard C. VERIFIED CUSTOMER
I will always return because of Mike Auffenberg and Larry Haines!
6/1/2018
E A. VERIFIED CUSTOMER
Was done very quickly and done correctly
Thank you
WaynE A
6/1/2018
Robert T. VERIFIED CUSTOMER
The car has a distinct smell. Aufenberg has tried I believe two fixes. Hasn't been the solution. Dean team sold it to me. Wondering if there is more to the cars history than was let on. Wife brought it in for oil change-she did not inquire about the smell.
5/31/2018
Amy K. VERIFIED CUSTOMER
Fast and friendly service every time!
5/30/2018
ANNE S. VERIFIED CUSTOMER
Excellent service and Larry kept us informed every step of the way.
5/27/2018
Karina M. VERIFIED CUSTOMER
Jeff in service is awesome!
5/27/2018
Vanessa H. VERIFIED CUSTOMER
I arrived at 9:15, fifteen minutes before my appointment.
I was scheduled for an oil change & tire rotation. My service
wasn't completed until 11:30. Later the same day I received a
coupon for an oil change. The wait was too long & I could have
use the coupon as a part of my service. It arrived too late!
5/26/2018
Paul R. VERIFIED CUSTOMER
We are still waiting for the second keyfob on our recent purchase.
It is rapidly nearing 2 months since makung that purchase.