Larry was so helpful and made sure I understood the terms of my contract. He also explained all of the services I am entitled to and when I need to get them. I felt very comfortable and left knowing my vehicle was in capable hands. What a pleasant experience!
5/8/2018
Patrick H. VERIFIED CUSTOMER
I PAID 160 dollars of my hard earned money and they didn't fix anything or tell me what is wrong with it, I will never use your service again and plan on sharing this story on social media. It is unreal that I was billed for two hours for diagnostics and still don't have a verdict
5/8/2018
Robyn C. VERIFIED CUSTOMER
Thanks :)
5/6/2018
Emma Q. VERIFIED CUSTOMER
Larry and Jeff are so helpful! The staff at Volkswagen is amazing and makes the experience great.
5/6/2018
Paul F. VERIFIED CUSTOMER
alwsys professional and friendly people at Auffenberg.
5/5/2018
Steven H. VERIFIED CUSTOMER
Jeff and Larry always take great care of my car and me.
5/5/2018
Betty M. VERIFIED CUSTOMER
I am massively disappointed with the service I received and the way I was treated. Since my vehicle is not under warranty, I will be taking it elsewhere for maintenance or repair work, if needed. I will still go through Auffenberg only for the Auto Butler work. Your service department manager needs to be reminded of the appropriate way to speak to customers, especially when the customer is spending almost $600 at your shop. Do not contact me further unless it is with an apology.
5/5/2018
Scottie C. VERIFIED CUSTOMER
Great service, really appreciate the text msg on the progress of the repair. Picked up car before the cashier was in and the service writers were busy with other customers and parts mgs realized I was waiting so he completed my paperwork and cashed out my ticket. That's great service.
5/4/2018
Steven H. VERIFIED CUSTOMER
Great service as always.
4/28/2018
Glen A. VERIFIED CUSTOMER
I live in New Baden and a courtesy car would b awesome!!if your service is > 2 hours!! Mine was 3 1/2 hrs!!
4/24/2018
HEATHER H. VERIFIED CUSTOMER
Everyone is always so nice and helpful. The only issue we had is the sticker on the window says our next oil change should be April 19, 2019 or 50 miles.
4/22/2018
Sara R. VERIFIED CUSTOMER
Larry was extremely helpful!
4/21/2018
IRIS G. VERIFIED CUSTOMER
My car is driving much better since the service.
4/20/2018
Julie C. VERIFIED CUSTOMER
Mike-
I hope I'm writing to the correct person. I'm assuming you are the general manager. If you're not, please forward this to the correct person as I want credit to be given where it is deserved.
Today I took my car in for a simple oil change but I left with a wonderful feeling that I was well taken care of and respected.
Not only did Larry help me with a coupon that I couldn't access, he offered me a bottled water for the road. A simple gesture.....but it spoke volumes. As I left to go find my car, I noticed it was ready for me right outside the door and had been washed. Again, that might not seem like a lot to some people but I was extremely impressed and very grateful.
Thank you for your superior service!!!!!!!
Julie C
4/20/2018
Jane M. VERIFIED CUSTOMER
The car was done sooner then I expected. I like the text updates while I was waiting.
4/19/2018
Connie C. VERIFIED CUSTOMER
Service was exceptional simply because Larry is the best. Please let him know that
4/18/2018
Lavetrice M. VERIFIED CUSTOMER
Thanks for everything
4/18/2018
MARK K. VERIFIED CUSTOMER
You have been servicing our car from day 1. I want that to continue. Your service seems to be too notch which brings us back. Thank you. MARK K