The shuttle picking me up was late both times. Would be nice if I was contacted that it was running late so that I could of made other arrangements.
4/10/2018
Stephanie P. VERIFIED CUSTOMER
Nothing was fixed on the car. The problem is a reoccurring problem o took the car in while it was acting up the service writer saw the problem yet they told me they couldn’t get the car to act up. They told me the service writer made a mistake and should of called a technician immediately. I’m highly disappointed I will not use Ford of upland again. I didn’t buy my car there because if my dissatisfaction with your service and I won’t be back for anything.
4/10/2018
Lisa G. VERIFIED CUSTOMER
Kim is the Best!!!
No BS, just gets “It” done ?
4/9/2018
Robert C. VERIFIED CUSTOMER
He was pleasant to work with.
4/9/2018
Deborah D. VERIFIED CUSTOMER
I was completely satisfied with my service on my Ford explorer. I love my Ford Explorer.
4/8/2018
Pat R. VERIFIED CUSTOMER
For my first visit I was completely satisfied with outstanding service from Ford of Upland. All my questions were answered on my 2016 ford
Explorer. I have not bough a new car in twelve years. Thank you very much Robert Perez. Pat R
4/8/2018
Joseph C. VERIFIED CUSTOMER
The rep who called me last week gave me a deal for $$34.95 for oil change, which I agreed to and scheduled for today. When I dropped off the vehicle, Erica informed me it would take a couple hours for the oil change, and that I will receive a call. 5 hours later no one called me, so I had to call in myself, only to find out it was already done. When I got the register to pay, I was rung up for $45.27. I would have disputed the cost, but there was no one else there other than the nice young lady at the cashier and some mechanics. I just paid and left. Sorry if a simple oil change is disappointing, there is no reason to come back for bigger jobs
4/8/2018
Thomas G. VERIFIED CUSTOMER
After the first oil change, I had oil drip on my driveway. I’m keeping an eye on it. This shoul not happen.
Kim is great, but she didn’t change the oil. If I continue to see oil dripping, I’ll be return to the dealership to correct the problem.
4/8/2018
Linda W. VERIFIED CUSTOMER
Best service, customer representative was very professional.
4/7/2018
Shannon S. VERIFIED CUSTOMER
Friendly and good customer service!
4/7/2018
Denise B. VERIFIED CUSTOMER
After spending close to $700, our car was released to us dirty without being washed. This is after leaving the car over night to get the front brakes replaced because they ran out of brakes to do it. We brought the car in at 8:35 a.m. and they still couldn’t get it ready for us the same day. When asked why the car easn’t washed they told us we had to specifically ask for it to be done. We didn’t that. :(
4/7/2018
Meg M. VERIFIED CUSTOMER
Kim Hawkins is THE BEST!!! Thank you all, but especially Kim. You have a great service department.
4/7/2018
Eyad S. VERIFIED CUSTOMER
Kim is amazing and courteous and extremely helpful I was satisfied and because of her I will do all other service at your dealer and even after it moved to Rancho!
Kim should be thanked for her excellent service
4/7/2018
Ernest P. VERIFIED CUSTOMER
Everything was handled fast, very professional, and very friendly. I will continue to go to Ford of Upland because of the great service
4/7/2018
Roy L. VERIFIED CUSTOMER
Great staff.
4/7/2018
Paul C. VERIFIED CUSTOMER
Kim was great. Thank you for everything.
4/7/2018
Carol B. VERIFIED CUSTOMER
Great. Service
4/6/2018
Mark C. VERIFIED CUSTOMER
Eric did a great job. Great experience.
4/6/2018
Daniel G. VERIFIED CUSTOMER
Kim listened to my problem and fixed it, while giving me updates throughout the process. Thank you Kim. Very professional. Give her more money!
4/6/2018
Mark L. VERIFIED CUSTOMER
I am very satisfied with the service and how professional the staff is at Ford of Upland. I will definitely keep taking my car there, Thanks to Robert Perez.