He responded fully with the questions I had about the service report.
4/13/2018
Joel P. VERIFIED CUSTOMER
Kim is great. She takes good care of me and my Ford Edge. I wish I could get her every time I take my care in for service
4/13/2018
Irene D. VERIFIED CUSTOMER
Eric was awesome! Friendly and professional
4/13/2018
Lauren F. VERIFIED CUSTOMER
Eric Groulx and Eric H. took amazing care of me! I am 8 1/2 months pregnant and they got my car in and out very fast. They were both helpful and very nice. Extremely happy with Ford of Upland
4/13/2018
Joni S. VERIFIED CUSTOMER
My car wasn't washed and I asked for it to be. This is the second time this has happened. Also, the recall wasn't completed after being there all day.
4/13/2018
Amber W. VERIFIED CUSTOMER
Everything was fantastic. Will continue to go to Ford of upland. =]
4/13/2018
MARIA T. VERIFIED CUSTOMER
Told it would take 1 1/2 and it was exactly that long. Price is good for the works and Eric was efficient. Every one is very nice at ford of upland. Thanks so much????.
4/12/2018
JOSE S. VERIFIED CUSTOMER
Steve was courteous, the problem in my front suspension was fixwd without charge and I got a rude home. Thanks you!
4/12/2018
CHRISTIE V. VERIFIED CUSTOMER
Eric has assisted me previously. He is very helpful and professional.
4/12/2018
Bryan R. VERIFIED CUSTOMER
great and helpful staff. greeted immediately and was assisted quickly.
4/12/2018
GEORGE H. VERIFIED CUSTOMER
Had a oil change done ..... today i smell oul burning i open the hood and theres oil down the side of tge motor due to tech that couldnt clean it up
4/11/2018
Ulysses M. VERIFIED CUSTOMER
Kim Hawkins is a god send. She knows what she is doing, gives great recommendations/advice, and is easily the coolest person at FOU. It’s a complete pleasure to have her as my service rep and look forward to our next encounter! Kudos Kim!
4/11/2018
Judy F. VERIFIED CUSTOMER
Thank you Eric for excellent top quality service! Regards Judy F
4/11/2018
William G. VERIFIED CUSTOMER
Very well please to meet and deal with Eric Groulx at FORD OF UPLAN in the service department.
Regards William G
4/11/2018
Sylvia C. VERIFIED CUSTOMER
Thank you Kim for your service, I totally trust your recommendations for my car
4/11/2018
Michael C. VERIFIED CUSTOMER
Friendly and informative service. Car was ready at promised time.
4/11/2018
Patricia T. VERIFIED CUSTOMER
Eric is very efficient; he takes the necessary time to be sure he has followed though with the customer's requests
4/10/2018
Mike M. VERIFIED CUSTOMER
I've had three different service reps now. Kim is by far the best. She is a lot more comical and down to earth. She stayed in touch to let me know when everything was going to be done. And then let me know that it was done. I had never received that from ford of upland before. She was great
4/10/2018
Michael M. VERIFIED CUSTOMER
Just wanted to know when my car was ready
4/10/2018
Amanda L. VERIFIED CUSTOMER
Excellent customer service! Great communication. Very happy with him as a service advisor.