My front brake pads were replaced but as I drove the car home the brakes were, and still are, squealing like crazy. I also asked for my car to be washed and it was not done. I called this morning, 4/16, to ask when I could bring it back and the girl said she would have Robert Perez call me back as soon as he got off the phone so we could set up a time for me to come back. But it's been several hours and I haven't heard from him yet.
4/16/2018
Cheri Jo. VERIFIED CUSTOMER
I had a great experience at Ford of Upland. Robert Perez was awesome.
4/16/2018
Linda L. VERIFIED CUSTOMER
Great job. Could have been completed sooner but the job on my car was done great! One small comment about Robert, he needs to smile a bit more.
4/16/2018
Andrew M. VERIFIED CUSTOMER
Eric was very professional, easy going, and straight to the point. I explained the issues I was having the morning of my oil change and he did a great job in helping get the issues resolved. I would definitely work with Eric again and highly recommend Ford of Upland to any Ford owner. Best service I have received from any establishment in a long time. Job well done!
4/16/2018
Lisa G. VERIFIED CUSTOMER
Best service person I’ve had the pleasure to work with.
She is completely up front on the issue, length of time and price.
4/15/2018
Andrea S. VERIFIED CUSTOMER
Good job
4/15/2018
Crystal F. VERIFIED CUSTOMER
Very happy
4/15/2018
Joseph S. VERIFIED CUSTOMER
Steve kerped us in the loop regarding the strps to fix our F150 AM radio!
4/15/2018
Peggy S. VERIFIED CUSTOMER
He was very professional and helpful! He made sure that I was in and out ASAP! Thank you so much Steven for all of your help.
Peggy S
4/15/2018
Kirk W. VERIFIED CUSTOMER
Robert got me in quick for a last minute call for the problem my car was having car was ready same day.. my car will come there evertime it needs work done for now on
4/15/2018
Paulette S. VERIFIED CUSTOMER
Kim is great
4/14/2018
Jural H. VERIFIED CUSTOMER
I Was reluctant to go to A dealer even for service. Sometimes dealing with certain places is anxious. I will tell you I have never experienced full Happy service by EVERYONE I came in contact with like I did with this service. Steven Martinez took care of us, and his customer relations are exemplary, and I recommend people folow his lead, as is already evident by your staff. I over heard a client with frustrations that were obviously not your teams issue it was one of those clients that would have this type of attitude wherever they go. The calm kind and informative reaction from your staff was again exemplary. All around I feel guilty I bought my Ford up North. However, will recommend Ford of Upland to anyone I know. Your team obviously understands that building profitable relationships regardless of when that turnaround comes, well it truly boils down to how we feel about our experiences. You never know how a person's week has gone. Mine wasn't that great, but everyone smiling, happy, and full of energy at every turn made me feel good. Thank you Mr. Martinez. I walked away knowing what I came in for got taken care of, and with great energy and pride. Thanks again.
4/14/2018
Patricia H. VERIFIED CUSTOMER
You guys are always awesome! Very courteous!!!
4/14/2018
Andrew L. VERIFIED CUSTOMER
Kim and the service team provided us with great service, they were great about communicating everything going on and got our car back quickly. Thank you for all of the help
4/14/2018
Elaine S. VERIFIED CUSTOMER
Kim has always been very helpful and honest with any questions I have. She has always been very helpful and reliable as to when my car should be ready. Its been a pleasure to know that I have someone that can answer my questions and feel comfortable with the answers or suggestions.
4/13/2018
Michael R. VERIFIED CUSTOMER
You guys came through big time. I will gladly throw them under the bus, but Bob Wondries Ford would have taken 2-3 days to get the job done and would spend another day waiting to call me back. You guys hit a home run and got the car in and out in a day. 3 days later the car is running better than before and I notice the difference. High fives all around!
4/13/2018
Jody V. VERIFIED CUSTOMER
Great Service !!! During a stressful time Kim put my mind at ease , got the repairs completed under warranty. I will not hesitate to purchase a Ford again when it's time,
Thanks Kim !!!
4/13/2018
Christopher H. VERIFIED CUSTOMER
Awesome job on providing the highest quality of service. Thank you Kim & Ford Of Upland.