Failure to replace service sticker on my windshield. Also no communication on the status of my recall
4/20/2018
Eamom L. VERIFIED CUSTOMER
Outstanding communication and service from Mr. Heronime.
4/20/2018
Glen A. VERIFIED CUSTOMER
Eric Heronime has consistently provided quality,
Professional advice and counsel for my Lincoln
Town Car for several years now. The automobile
Is well cared for by a great team of Technicians.
Thank you! Glen S Arnold
4/20/2018
Jackie M. VERIFIED CUSTOMER
Was very courteous. Time he said it would be completed,
was almost exact.
4/20/2018
Kathleen H. VERIFIED CUSTOMER
She got everything done a day before she promised it and didn’t try to sell me anything. I will be back
4/20/2018
William C. VERIFIED CUSTOMER
Kim is the best! She is always able to work around my schedule and get my car in for the oil change and other repairs as needed. my car is always clean when I get it back the service is done right!
4/20/2018
Diane S. VERIFIED CUSTOMER
Fast service always willing to help
4/19/2018
Chris W. VERIFIED CUSTOMER
And Fast!
4/19/2018
Hilda P. VERIFIED CUSTOMER
I brought in my Lincoln MKZ for recall work which was to replace a bolt in the steering wheel. I waited 2 hours. When I asked for the status on my car, the two, Kevin said, Oh! I forgot to assign it to a recognition. He apologized and stated it will be ready in about 5 minutes. I told him, do you mean I had to wait 2 hours for a job that only takes 5 minutes. I said, that's okay, I will complain in the survey. 7 minutes later my car was done. Kevin implored me to not write the survey because it reflects on the dealership when the error was his. He offered me 2 get oil changes for the two hour wait. Dr.Roberto Casas
4/19/2018
Denise L. VERIFIED CUSTOMER
Robert was very knowledgeable and helpful.
4/19/2018
Jorge C. VERIFIED CUSTOMER
Faster service
4/19/2018
Kevin W. VERIFIED CUSTOMER
I appreciate Kim’s professionalism and quick responses to any questions I had. She was very knowledgeable and would call me with any updates as soon as she knew what they were. She was highly competent and took the initiative to find out answers to my questions. I would use Kim as my advisor every single time.
4/18/2018
ROSEMARIE P. VERIFIED CUSTOMER
Eric always displays the up most professionionalism and is an asset to your business. It is nice to see when I take my car in for service that I see familiar faces.
4/18/2018
Dennis B. VERIFIED CUSTOMER
Bought an extended warranty and nothing was covered that required repair. Please advise how the differential is not part of the power train.
4/18/2018
Don M. VERIFIED CUSTOMER
Robert was very personable and easy to talk with. Professional but down to earth. Service and all staff were up to par as usual.
4/18/2018
Christian B. VERIFIED CUSTOMER
This is a test
4/18/2018
Brinetta T. VERIFIED CUSTOMER
This service was done very Quickly.
4/18/2018
Josue F. VERIFIED CUSTOMER
Very professional, thank you!
4/18/2018
Anshul K. VERIFIED CUSTOMER
Steven did answer all my questions. I am happy with the service experience.
4/18/2018
Lavon A. VERIFIED CUSTOMER
I have never received anything but great friendly service from Upland Ford.