Ford of Upland Auto Repair Service

Had an appt. took in car and no waiting to see service rep. When car was ready received notification immediately. Service was completed in timely manner. Personnel were all professional and friendly.

Work performed as promised.

Thank you for communicating with me so well.

Great communication, easy to work with.

Thanks for take Care me and the Ford Escape make me driving safe and believed a great Job.

The main reason I leased my plug-in hybrid Fusion was to access the carpool lane. My lease began in November with a promise of tags. In May (6 months later) I came in to the dealership to complain about not having my tags. Your finance department told me the check paying for them was never cashed by the DMV. In May your dealership sent another application and check for the tags. It’s the middle of August and I don’t have tags. This isn’t working… When I was negotiating the lease I was assured I would have the tags shortly. I leased my previous Focus from your dealership also, and the tags were in the file and on the car when I left your lot.

Steven has my confidence, I will be your customer, tnx

We had a 9:00AM Appointment, and it took 2 1/2 hours for an oil change and tire rotation! We’re wondering how long it would have been if we hadn’t had an appointment? We were satisfied other than the time frame!

MR **** explained with much details on car repair status, very satisfied

Everything was outstanding

Gus was great!! Very knowledgeable and helpful....answered all my questions and was very patient with my questions. Couldn't have gone better!

Thank you so much Gustavo Nava for the excellent customer service you gave me you kept me updated every step of the way and answered all the questions I had great service is hard to get nowadays I give you five stars????

Totally professional & treatment was respectful but i just wish in that kind of matter I would have been put in a safer environment to have at least a replacement vehicle for the time I waited & I understand nothing is giving but earned!

I would personally like to thank Steve Isip and his staff for their sincere and professional approach to my needs. Having a 3rd party Road Hazard Warranty from Citrus Motors caused some delays but Steve made me feel important and kept e informed during my visit. Repair was performed at time promised and I was very pleased with overall experience.

He was very kind.

When I didn’t hear a response for 2 days regarding their diagnosis after dropping off the car, I called to follow up. The wrong number was typed into the computer apparently when I gave it and I didn’t notice when I was asked to provide a signature. I didn’t have my glasses and if I was told to double check the info provided I don’t recall. Having said this, I was made to feel as if it were my fault when I called to find out what was going on. Now that that was out of the way, I was informed of the problem, which was already something we had figured out before we brought it in, but the hemming and hawing about the cost and how long it would take made me think maybe I had options. There were no options other than to get the work done. Why was it so difficult to deliver that info and get going on the work? I was told it would be Friday or Monday. Ok…get started pronto! Right? At approximately 4:30pm on Friday I called to follow up and gratefully the car was done and out for a test drive. Glad I called, because had I not, would I have received a call on Friday? Hard to say. I picked it up Saturday morning, no issues…as I was walking out I overheard a conversation that sounded similar to my initial contact…”I called you at xyz and left you a message. You didn’t get it? That’s weird. I called you at this number and left you a message.” Once again making it seem that it was that customer’s fault. It seems like the way the service dept reaches out to their customers is flawed somehow. Having said all of that, I was pleased that I received quick attention while in the facility. People were friendly and attentive. I have confidence that my vehicle was fixed properly. I hate to complain, but if it helps you streamline the customers total experience, then we all win.

Mark was very trusting and reassured me that my car was going to get repair. Mark made me feel like family!!

Friendly and great customer service Service was fast ans I was in and out smoothly and efficient

I eagerly await your phone call to discuss my concerns. ****-****-xxxx Theresa B

Gus is very friendly, efficient and informative. He is a wonderful representative for Ford of Upland..and Olivia is great too. Love them both!!!!!