Mark **** was great and took good care of me. Thank you Mark??
7/25/2021
Brad J. VERIFIED CUSTOMER
It took me 8 days to get an appointment to bring it in and be told it couldn't be looked at for 2 or more days? Why wasn't my appointment made for a day that it could be serviced? Then after 2 days no resolve of my issue...I had to call to find out what was going on. They drove my truck 31 miles with no gas commendation or rental car for 4 days they had my truck...I had to turn around from my vacation plans to Nevada because my engine light came on and lost power to my truck thank God I made it home safely...I am so upset with Ford that I am considering leaving Ford and buying from another brand...which is very upsetting to me since I am 63 and have been a Ford man my whole life.
7/25/2021
Wayne F. VERIFIED CUSTOMER
A great guy n very friendly. Yur lucky to hav him. Thanks again for the great service on the recall.
7/25/2021
Grace R. VERIFIED CUSTOMER
Mark was very professional. He called me early in the morning, I was satisfied with the service.
7/25/2021
Tiffany R. VERIFIED CUSTOMER
My most basic service, an oil change, done on Monday was not done correctly due to a “technician error” resulting in me driving around with low oil for a few days and having to come in to get the service redone
7/24/2021
Tamara T. VERIFIED CUSTOMER
Gus was great
7/24/2021
Carolyn B. VERIFIED CUSTOMER
Mark is GREAT
7/24/2021
Keith L. VERIFIED CUSTOMER
N/A
7/23/2021
Mario L. VERIFIED CUSTOMER
It was not Mark, I think his last name is Islip; good man.
7/23/2021
Natishna F. VERIFIED CUSTOMER
Mark **** was very polite, he explained everything, and was very helpful, as well as knowledgeable.
7/23/2021
Dave M. VERIFIED CUSTOMER
Steve did wonderful. Easy, straight forward experience through and through
7/23/2021
Shirley B. VERIFIED CUSTOMER
I have been coming to Ford of upland for over 10 years. I have purchase 2 cars from this establishment. I will be returning.
7/23/2021
BEVERLY T. VERIFIED CUSTOMER
I went in for what I thought to be a simple issue but was told it was very serious and my engine had a big problem, that I couldn’t drive away with my car (that had zero issues when I drove up) and it would take at least a month to fix up to 2 months. I was also told if it was his family member he would not let them drive away with the vehicle and that I needed to sign some thing if I wasn’t getting it fixed because it was unsafe. Complete scare tactics…. I spoke with two other Ford dealers and both service departments said it would be a week to two to fix and I could drive the car until it was serviced. I will never go back.
7/23/2021
Jim A. VERIFIED CUSTOMER
Ok
7/22/2021
Luc S. VERIFIED CUSTOMER
Mark was amazing and very helpful. Hope to see him here in the future.
7/22/2021
George M. VERIFIED CUSTOMER
Unbelievable wind. I hope you're good at selling sand blasted new cars.
7/21/2021
Irene N. VERIFIED CUSTOMER
Gus was very professional and helpful.
7/21/2021
Joanne P. VERIFIED CUSTOMER
Steve was very helpful after the mix up on where our parts were he went over backwards to help us
7/20/2021
Becky O. VERIFIED CUSTOMER
I would like to thank Mr. Steven Isip for excellent service. He gave me options, explained what needed to be done and the cost for the repair. He was very professional and sent me timely text updates. I appreciate his focus on great customer service. He is a true asset to your service department.