Gus’ customer service is top notch. He went out of his way to make us feel welcomed and communicated about everything that was going on with the car.
7/18/2021
Martin C. VERIFIED CUSTOMER
My wife’s explorer was in the shop for six weeks because of inability to get parts and when I picked it up was extremely dirty I had gotten an alert for low tire pressure while they had it when I picked it up low tire warning on so apparently all they did was put air in it and told me to come get it it’s been a few days now and the tire is loosing air looks like I’ll have to take it back again should have fixed it in the first place would be nice to have my cars serviced locally but have not had many good experiences at Upland Ford
7/18/2021
Refugio H. VERIFIED CUSTOMER
The repair in the service department took almost 1 year to be completed. Once the Ford transit was taken in for repairs they still did not fix what needed to be fixed. We then had to take it once more to finally get it repaired.
7/18/2021
John K. VERIFIED CUSTOMER
You’re a service manager, Steve, was very helpful and explained everything to me. I do though after test driving it myself I am believe I might bring the car back in to have the brakes re-checked.
7/17/2021
Joe D. VERIFIED CUSTOMER
The vehicle was brought in to have cam phasers replaced. Estimated time was 2 weeks. It ended up taking almost 6 weeks. Always a promise to be ready by Friday but then there was also always an excuse as to why it wasn't ready. Finally ready and I get it back dirty. I took delivery of it covered in dust. There was also quite a bit of bird crap on it. Not happy at all with Upland Ford. I've been a customer for a long time but will only go back in desperation.
7/17/2021
Hany B. VERIFIED CUSTOMER
I came all the way from corona to see those smiling caring and caring people thank you guys
7/17/2021
Riley K. VERIFIED CUSTOMER
They did a great job and got it done in good time, very happy with the work done by Ford of uplands service department.
7/17/2021
Richard L. VERIFIED CUSTOMER
Fast, polite, informative, and very helpful
7/17/2021
Sherry G. VERIFIED CUSTOMER
The service department was wonderful and Ash was so great with my test drive. Thank you
7/17/2021
Carrie R. VERIFIED CUSTOMER
They originally had my car for an entire work week dealing with this problem and I got it back still not fully corrected Which led to them having it all day today.
7/17/2021
Deanna B. VERIFIED CUSTOMER
Gus did a great job, very professional, knowledgeable and very courteous. Thank you
7/16/2021
Seaman Corporation. VERIFIED CUSTOMER
The repair took much longer than promised, I rented a car for 4 days, only to find out last Friday work on it had yet to be started. Down $200 for the rental that I really did not need. Car was returned today to my home, filthy dirty, and the interior dome lights were on. When this was noticed, I felt the lights, they were hot. Who knows how long they had been on. I really couldn’t be less pleased, and extremely disappointed with the added rental car expenses, the delay, the filthy return of my well kept, beautiful car, and the dome lights left on. What else could be wrong???
7/16/2021
Edward Q. VERIFIED CUSTOMER
Great communication, I was impressed with the service
7/16/2021
Susan V. VERIFIED CUSTOMER
I felt like I was a bother. And because I was stuck at home I couldn't check in with the service rep. They rechecked the cooling system but found nothing. They didnt run a diagnostic test. Was told there was a week or more before anyone could look further into the overheating & check engine light. Said I would just buy a new car. Being a loyal customer for about 30 years I would think they would want to keep my business. Maybe sell me a new car. Don't like the new facility. The service dept is not friendly like the old location. Miss the warm, friendly service that was the hallmark of your business.
7/16/2021
Matthew A. VERIFIED CUSTOMER
Gustavo was awesome!
7/15/2021
Kathleen S. VERIFIED CUSTOMER
Thank you for the quality service
7/15/2021
ADAM P. VERIFIED CUSTOMER
Thank you
7/15/2021
Rosemary M. VERIFIED CUSTOMER
It was a pleasant hassle free experience!
7/15/2021
Mercedes G. VERIFIED CUSTOMER
Gus is amazing! He is understanding and professional. He listens to our concerns and always strives to help and provide excellent service. I really appreciate his kind demeanor and professional service.