My service advisor,Michael, greeted me with a smile. He listened to what I said. When the car was ready, he explained the paperwork to me. Michael showed me he has confidence and knowledge of his job. Good job Mike!!!
7/31/2021
Paul W. VERIFIED CUSTOMER
Gus is excellent, providing timely info about the status of car repairing ! Also he has good knowledge about the pickup — Raptor I send for repairing !!
7/31/2021
Marcela M. VERIFIED CUSTOMER
I am very satisfied with Ford service dept, they are very helpful and great customer service
7/31/2021
James E. VERIFIED CUSTOMER
Steven is always a great advisor communicative, straight forward and helpful.
7/31/2021
Wallace T. VERIFIED CUSTOMER
Steven is a man of his word and did more then what I actually expected. I definitely would visit again!
7/31/2021
Richard L. VERIFIED CUSTOMER
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7/30/2021
Patrick P. VERIFIED CUSTOMER
Steven was very helpful,knowledgeable and willing to help me with any questions I had. He is an asset to your team. Great job!
7/30/2021
zachery b. VERIFIED CUSTOMER
i received excellent customer service, i personally wouldn't recommend anybody else. he was understanding, honest and outstanding. great job Gustavo, thank you and ford.
7/30/2021
OMAR Z. VERIFIED CUSTOMER
Mark was great. However, the wait even with an appointment was very long. It was a few minutes shy of 3 hours for an oil change.
7/29/2021
Rosemary T. VERIFIED CUSTOMER
The people at Upland Ford are friendly, professional and the office space is very clean and spacious.
7/29/2021
Elizabeth O. VERIFIED CUSTOMER
The service provider informed me it would be 1 hour 45 mins . After 2 1/2 hours I decided to go check on the status of my vehicle . I noticed my car was parked .when I was walking in . The service tech had made no effort to inform me that my vehicle had been finished . His comment was oh I must have been calling the wrong person . No apology whatsoever . Hope this isn’t the normal treatment of your customers .
7/29/2021
Richard G. VERIFIED CUSTOMER
Steve was awsome
7/29/2021
Courtney K. VERIFIED CUSTOMER
Please bring back the car wash
7/29/2021
Oscar N. VERIFIED CUSTOMER
Look forward to filling out an outstanding service survey for him.
7/28/2021
Michael G. VERIFIED CUSTOMER
Gustavo was a pleasure to work with, everything that I brought my vehicle in for was handled in a timely manner and all the issues I had with my vehicle were resolved.
7/28/2021
Paulette S. VERIFIED CUSTOMER
Gus is the only reason I bring my car to upland ford
7/27/2021
Bobby B. VERIFIED CUSTOMER
Horrible communication or lack of.
Every one is rude that works in service including payment desk.
They were supposed to have my car for 24 hrs to let me know any issues
They had it for a week and still wasn’t fixed or clearly communicated to what was needed to be done.
I took my car else where for service! Will never go there again nor will I recommend that service to any one!